This is without doubt the worst, most time consuming printer I have ever had. To say that it is flakier than a ton of muesli barely hints at its woeful level of performance. I have spent over an hour tonight trying to obtain a print out of two documents that I need for tomorrow. Restarting the machine eventually causes it to show up as online. Happy days! Unfortunately sending a document to print causes it to go offline. Samsung customer service is to customer satisfaction what King Herod is to playgroups. They invited me to change the ports on the back (there are no ports on the back) and to use the usb cable to attach to another computer (this is a WIRELESS printer). If I had any hair left I would tear it out.