After giving the re-conditioned laptop a pretty good review yesterday (19/02/14) I have to modify it and say that there might be serious battery problems with their systems. There has to be an acceptance of wear-and-tear issues and mine does have this e.g. keyboard scratches/surface damage, if you buy re-conditioned laptops but one cannot accept a problem that stops it being a portable device and the batteries not being able to hold their charge at all means one is not purchasing what it said it was "on the tin"; a 6 hour charge lasted 2 minutes!!! No feedback yet from Kelsus-IT so I have no idea what they intend to do about the major battery problem. I will keep Amazon in the loop about what they do, so until then I would be very cautious about buying from them. Of course if they respond constructively then I will report this as well; the laptop itself is pretty good!!!
25.2.2104. As promised, an up-date on the battery problem. Kelsus-IT contacted me 3 days ago and asked if I wanted a replacement battery. I confirmed that I would, and it arrived this morning as promised. It is not new, and gives about 90 minutes if I do just word-processing. This is much better than the 2 minutes I did have but I visualise needing a brand new battery (about £15.00) eventually. So, I am sensing that Kelsus-IT are doing their best for their customers (they dispatch quickly, communicate promptly, provide loads of software, and Dell are very sturdy machines with loads of USB ports). However, if you aren't prepared to compromise then you will have to buy brand new and spend maybe 3 times as much so as to get something a little faster and shinier - and lets be fair a major cost is often the additional software and Kelsus-IT do provide some decent alternatives to start you off.