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Technical Details
- Analogue Satellite Receiver: No
- Built-In Modem: No
- Category: Receiver
- DVB-C: No
- DVB-S: Yes
- DVB-T: No
- Digital Audio Broadcast (DAB): No
- Electronic Program Guide (EPG): Yes
- Embedded Descrambling: Yes
- Free-to-Air: No
- HD ready: Yes
- HDMI Interface: Yes
- HDTV: Yes
- Hard Disk Capacity in GB: 160
- IPTV (Internet Protocol Television): No
- Number of Card Reader Slots: 1
- Number of Common Interface (CI) Slots: 1
- Number of Receivers: unknown
- Number of Scart Interfaces: 2
- Number of Tuners: 2
- Reception Standard: Digital
- Show View: No
- Signal Source: Satellite Receiver
- Terrestrial: Not Applicable
- Twin Tuner: Yes
- USB Interface: Yes
- W-LAN Connection: No
Product details
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Product Description
Sky HD (high definition) Sky+ Box.
It works in exactly the same way as a standard Sky+ Box but is capable of receiving HD content
To view the HD channels a further £10pm is payable on your current Sky subscription package
HD gives you sharper clearer more vibrant pictures
Dolby digital 5.1 sound quality on many high definition programs
Can be used for new installations or as a replacement box
Can be used with or without a telephone connection for calling Sky digital
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Customer Reviews
Most Helpful Customer Reviews
8 of 8 people found the following review helpful
I have had 2 SKY HD boxes, the first being the Samsung box. This would, as many reviewers have put previously, turn off randomly, freeze the picture, not record programs, etc, etc. I complained to SKY who sent an engineer with a replacement box which was PACE. Since then, trouble free viewing with football looking ultra realistic now in HD. Without the technical snags of the first box I would have given 5 stars as movies and sport in HD take your TV (we have a Panasonic) to the next level!!
92 of 99 people found the following review helpful
I wish someone would explain why, when Sky decided to provide an HD service, they chose to go with a manufacturer who provided the cheap, noisy unreliable boxes instead of PACE who make the quiet reliable ones.
My story is not untypical and as it could run into chapters I will give you the highlights. I had 7 sky HD boxes in 14 months. I spent what felt like weeks speaking to poorly trained automatons at sky cutomer service who are only capable of helping you if they can crowbar you into one of their few categories of problems. If not, stuff you - they certainly won't have a sensible conversation with you. Whatever happens you will have to go, every single time, through the pointless series of checks they force you to complete whether or not you've already done them or if you know, from bitter experience, that they are irrelevant.
My sky box(es) used to fail to record about 5% of what I put in the planner with one or other technical fault - 9 and 12 were most common. It would mark about 15% of what I planned to record as RECORDED - but the programme would not play back (and no a sky planner rebuild does not work sky customer services - not even after the 10th time - and the fact that it didn't doesn't mean the customer did it wrong!) About once a week the box would freeze mid programme, turn itself off and then take anything up to half an hour to come back on. HD was great but the picture quality on any content not in HD was far poorer than the PACE box - ie the vast majority of what is on. Sky replaced the box, the dish and all the leads over those 14 months (to be fair to them the engineers were fantastic) but to no avail. And noisy?? OMG you had to turn the telly up two notches just to be able to hear it over the sky box! In the end they concluded that 'HD just doesn't work for you'. I cancelled the HD service and am back with my ultra reliable little PACE box. Thomson? rubbish! Don't touch Sky HD til they change the manufacturer of the box - thats my advice.
My story is not untypical and as it could run into chapters I will give you the highlights. I had 7 sky HD boxes in 14 months. I spent what felt like weeks speaking to poorly trained automatons at sky cutomer service who are only capable of helping you if they can crowbar you into one of their few categories of problems. If not, stuff you - they certainly won't have a sensible conversation with you. Whatever happens you will have to go, every single time, through the pointless series of checks they force you to complete whether or not you've already done them or if you know, from bitter experience, that they are irrelevant.
My sky box(es) used to fail to record about 5% of what I put in the planner with one or other technical fault - 9 and 12 were most common. It would mark about 15% of what I planned to record as RECORDED - but the programme would not play back (and no a sky planner rebuild does not work sky customer services - not even after the 10th time - and the fact that it didn't doesn't mean the customer did it wrong!) About once a week the box would freeze mid programme, turn itself off and then take anything up to half an hour to come back on. HD was great but the picture quality on any content not in HD was far poorer than the PACE box - ie the vast majority of what is on. Sky replaced the box, the dish and all the leads over those 14 months (to be fair to them the engineers were fantastic) but to no avail. And noisy?? OMG you had to turn the telly up two notches just to be able to hear it over the sky box! In the end they concluded that 'HD just doesn't work for you'. I cancelled the HD service and am back with my ultra reliable little PACE box. Thomson? rubbish! Don't touch Sky HD til they change the manufacturer of the box - thats my advice.
62 of 67 people found the following review helpful
A word of warning to all those thinking about Sky HD. The HD boxes and customer service are rubbish! I've had Sky HD for over a year and am on my 4th box. The latest one I had to buy as Sky ignored the faults I reported within the warranty period and to cap it all I had to wait over 2 weeks without any Sky! Still waiting to have the conversation with them about compensation. I must have been mad to buy another box and commit to another 12 months. The latest box has never worked properly and I've spent hours on the phone to Sky, one call was 56 minutes, only to be past from one department to another, no one can help. I've submitted a couple of complaints via the Sky website, got acknowledgements and a promise of a "personal reply as soon as possible" but still nothing after 8 days!
This is supposed to be Sky's premium service - don't think so.
Morale of this story, think carefully before buying HD, if you do buy I really hope you have better luck and Service than I'm getting.
This is supposed to be Sky's premium service - don't think so.
Morale of this story, think carefully before buying HD, if you do buy I really hope you have better luck and Service than I'm getting.
Most Recent Customer Reviews
amendment
Hi
This review is an amendment previous rating for this product, I have given it a 5 star on this occassion as my internet was running slow so i must have accidentally... Read more
This review is an amendment previous rating for this product, I have given it a 5 star on this occassion as my internet was running slow so i must have accidentally... Read more
Published 4 months ago by Adekunle Alex ogunwale
well pleased with order
i ordered this sky plus hd box to replace the standerd sky hd box that sky gave me as i needed a box that records and so glad that i did the box is exelent well worth the money and... Read more
Published 7 months ago by D. BURR
The box is faulty
The sky hd black set top box, i brought is faulty. Every time i switch it off from the mains socket,and switch it back on, the box reads no signal. Read more
Published 9 months ago by mannie
I'm not being extreme - this is genuinely 1 star
If I was to highlight all the problems that my 5 Sky+ HD boxes have caused I'd be here all day and honestly, you wouldn't believe some of the problems they're so rediculous. Read more
Published 9 months ago by Jraff
sky digi hd box
delivered from supplier in 3 days exactly as described and very good value have seen simular boxs at £100 more working perfectly so far easy to use and easy to set up very good... Read more
Published 9 months ago by maxidog
SKY HD box
Bought this as a replacement for my SKY HD box which died after 2 years. Its refurbished. Works fine. Read more
Published 11 months ago by oh
Freezes, hard drive problems constantly, faulty
Very dissapointed with this HD box and my advice would be AVOID, we have always had several problems with it freezing or having to do constant backups and on the phone to SKY for... Read more
Published 17 months ago by R. Sharpe
Very Unreliable Set Top Box!
Hi There I have had SKY+ High Definition since summer 2008 and have had very mixed experiences with it indeed. Read more
Published 18 months ago by Doonni
SKY HD Box Problems
From all of the reviews that I've read one common thread arises: the boxes and cabling are cheap and not the sort that we would buy for ourselves, given the choice. Read more
Published 18 months ago by Mr. Hart David
SKY HD box
Product was as advertised and came next day after ordering in perfect condiditon and well packaged
Published 20 months ago by cllocala
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