This software just doesn't work, even if you follow the simple instructions. It s purely a game save copier, and as soon as you transfer the files on to your PS3 it, it sees they are not yours and deletes them. You also need to have full access to a PC, Internet, and USB Flash Drive, as the software is PC based and the library on the Internet. You need to copy the files from the web to PC, PC to USB Drive, and from there to your PS3. It all works fine up to that point, then soon as you start whatever game you have copied files for, it detects the files are not yours, and the PS3 deletes them.
As for the customer support, absolutely terrible. They operate a ticket system, and were fairly quick with the first response. However the first response was only checking if I had followed the instructions exactly, and there is also a video on YouTube. If it doesn't work after this, the support is as useful as the software, as in CRAP!!!!
Don't waste your money!!!