I bought this rotary line direct from 'the home Laundry Company' as after reading all the reviews on Amazon I had a few questions that I wanted answered before I purchased. I must admit that I was impressed with their response and placed an order with them on a Friday morning and was in possession of my new line Monday afternoon.
Due to the bad weather we had to wait untill the following weekend to install the rotary line, once we concreted in the ground socket we then unpacked the rest of the line, and to my disappointment saw that the crank shaft pole had a dent in it, as it was the bank holiday weekend I was unable to contact company until the Tuesday.
I was dreading making the phone call as I expected to be fobbed off with the story that the delivery guys must have done it, or even worse, we had done it ourselves. But on contacting them they were the most helpful company I have ever dealt with, I explained my situation and was told that a new post would be sent out that day. Now this is the Tuesday after a bank holiday, and I received the post the following day. Excellent Customer Service, would definitely recommend and would use again in the future.
As to the rotary line, it is excellent, yes it is high as stated in the description but not a problem for me, I'm 5ft 6. When putting the line cover on, I use a broom handle to help.