- Paperback: 336 pages
- Publisher: Palgrave Macmillan (15 Mar 2011)
- Language English
- ISBN-10: 0230283578
- ISBN-13: 978-0230283572
- Product Dimensions: 23.3 x 16.9 x 1.9 cm
- Amazon Bestsellers Rank: 1,194,861 in Books (See Top 100 in Books)
- See Complete Table of Contents
Retail Work (Critical Perspectives on Work and Employment)
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Review
'I have long felt that retail work 'demands a closer look' and that as Bozkurt and Grugulis argue 'a far more representative workplace of the post-industrial era may be Walmart rather than Google'. This volume argues convincingly for our attention: stressing the significance of skills and skilling, emphasising the diversity of 'shop work' and addressing the corporate policies behind retail work practices. I thoroughly recommend it' - Professor Michelle Lowe, Professor of Retail Management, University of Surrey
'With the largest single occupational category in both the UK and USA now being retail assistant, this volume sheds light on a key, and hitherto understudied, group of workers. The book raises a host of important issues, for both policy and practice, in relation to skill and training, wages, recruitment and selection, work organisation and the quality of working life, and progression and social mobility. The editors are to be congratulated for bringing together such a fascinating set of contributions on an industry whose activities affect us all.' - Professor Ewart Keep, deputy director, ESRC Centre on Skills, Knowledge & Organisational Performance, School of Social Sciences, Cardiff University
'With the largest single occupational category in both the UK and USA now being retail assistant, this volume sheds light on a key, and hitherto understudied, group of workers. The book raises a host of important issues, for both policy and practice, in relation to skill and training, wages, recruitment and selection, work organisation and the quality of working life, and progression and social mobility. The editors are to be congratulated for bringing together such a fascinating set of contributions on an industry whose activities affect us all.' - Professor Ewart Keep, deputy director, ESRC Centre on Skills, Knowledge & Organisational Performance, School of Social Sciences, Cardiff University
Product Description
Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.
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