I'm sorry to hear that you haven't received your order xxxxxxxxxxxxxx yet. I have contacted our Fulfillment centre and they have confirmed that you package was handed over to the carrier.
I've checked and can see that it was sent via DHL to the following address: ..... The estimated delivery date given for this order was the 17th May 2012.
Your parcel was sent by an untrackable method so we can't confirm its exact location. The delivery option you chose doesn't offer a guaranteed delivery date but it's been our experience that the majority of late parcels arrive shortly after the estimated delivery date.
In the unlikely event that you haven't received it by 25th May 2012 please let us know by replying to this e-mail and we'll assist you further. This is the longest we'd ask you to wait and your parcel should be delivered before then. We take full responsibility if any item becomes lost during delivery and will be happy to replace it free of charge, or refund you if a replacement is unavailable.
Before this I contacted DHL by phone and they said that they don-t have the package so someone is not telling the truth...
I´m also from Portugal, and i'm in the same situation as you are. Amazon Website says it was dispatched on the 14th, and it will arrive tomorrow but since the status in MRW website says they did not recieve it yet, i highly doubt it will arrive tomorrow, or monday for that matter. Sucks :) but what you gonna do...
After some investigation yesterday this is what I have found:
1st I contacted DHL by phone and they said that amazon didn't provide the package. 2nd I contacted amazon by chat and they said that they will contact DHL as they know that they send it to DHL. When I received the answer later they said the package is in transit 3rd I contacted amazon by phone and they said that my order is not tracked and that the package is in transit and with DHL. 4th contacted DHL again and they said again that they don't have the pakage 5th again amazon by phone and they said that the previous answer about not being tracked was a mistake and that my package is traked and that is in transit to DHL meaning it DIDN'T reach DHL yet (they must be sending the game from the South Pole since Monday!!!). I asked why so long and they said they had a problem but they don't know what.
CONCLUSION: They had more orders than games!!! I think that for the people in this situation amazon is waiting to receive a new stock, that is why nothing arrived to the couriers!! There were no parcels for us to begin with!! This is incredible!!
No surprise really but my copy still didn't arrive yesterday, although according to the tracking by HDNL it has now left Edingburgh twice! 16 May 2012 02:37:05 PM Edinburgh Depot UK Departure Scan 15 May 2012 08:13:13 AM Edinburgh Depot UK Departure Scan 15 May 2012 05:10:42 AM Edinburgh Depot UK Possible delay in delivery due to arrival at incorrect carrier facility I contacted Amazon Customer Support for a 2nd time yesterday and they have promised that it will arrive today (18th) - I will not be holding my breath.
It's weird, there are many people in Spain with the game dispatched 14 May that have already received it but there is many people too like me that are still waiting the game, and the tracking says that the courier hasn't received the packet. And not only in Spain, other countries seem to have the same problem.
Another one from Portugal waiting for the order. The status is the following (since Monday): Order has been handed over to the carrier and is in transit - 14 May 2012 22:28:14 Delivery estimate date: 21 Monday.
Amazon also said: "dispatched, MRW didn't scanned yet, gg, kktksbye".
Reply from Amazon after checking that they have sent the parcel and MRW hasn't received it: "I've checked the MRW website and your parcel is still in transit. In case of any unforeseen delay please give the parcel a little longer to reach you.
If your parcel hasn't arrived by May 26, 2012, please let us know by replying to this e-mail and we'll do everything we can to help." Another week waiting, bye bye diablo 3 weekend....
The most strange thing it's I check wednesday and my package was update, has arrived to belgium....but wtf is this? it should go straight to spain..not belgium. In meanwhile they delete that.. and it stills " not arrive yet to merchant" :( strange..... really strange! from Portugal.
I'm really disappointed now. Estimate delivery on my account page shows, that game should arrive on Thursday 17 May, so I should have it since yesterday. Of course, I didn't receive anything and when I called the Polish division of DHL, they told me, that my package hasn't even arrived in my country yet. After this, I tracked my delivery number on international DHL site and what did I see? "Status from Mon, 14.05.12 19:50 hours - The instruction data for this shipment have been provided by the sender to DHL electronically" and that's all since Monday! So basically Amazon sent them only the order data and DHL hasn't even received the package yet.
My opinion on this is, that Amazon either have some huuuuge logistics problems or they simply didn't get enough games from their suppliers and now are waiting for a restock.