Whilst awaiting a copy of this book, I have read the online excerpts and found them both compelling and entertaining reading. The very real highs and lows of being on the sharp end when dealing with our society's problem of disposable companion animals are described with humour, sincerity, poignancy and equanimity.
Like the author, I also worked at Battersea for many years - and for much of the same period - and I recall some of the incidents mentioned. It was such a unique place and virtually every member of staff - whether operational or administrative - were directly involved in the care and rehabilitation of individual dogs and cats. Melissa was an immensely dedicated and popular colleague who was passionate about Battersea's work. I am sure anyone with even a passing interest in dogs will find this account both interesting and charming.