Top critical review
1 of 1 people found this helpful
Reebok 10/10, Amazon 0/10
on 19 January 2016
First, it's not the step I 'hate', I LOVE it. Brilliant, strong and versatile etc. (I am 63 and 16 stone, started doing gentle aerobics now at home but needing to intensify - only using the lowest level so far!). My issue is that a) there was no DVD included, although it clearly says on the website 'includes a workout DVD' and b) trying to convey this to Amazon is like, as with so many large companies nowadays, being lost in a techno nightmare circular mindbending maze. It has taken me an hour to sort it out. Unlike with Marketplace, where you can easily contact a seller, if you buy from Amazon, the automated returns system only allows you to return it, not to request a missing part of an order. Eventually, by filing in completely fictitious preset forms, I found my way to a live chat session with a v helpful human representative who after much consulting with a manager, suggested I return the step. I said it was nuts to do that, couldn't they just send me the DVD? Apparently not ("computer says no"), so we settled on a £10 credit so I could buy one myself. I would certainly avoid buying from Amazon directly in future for this reason. The other reason is: Amazon: PAY YOUR UK TAXES.