This book is very simply based on the premise that most organisations, in their eagerness to implement the next business revolution, whether it be BPR, SCM, ABC, or TQM , have lost sight of their values, the needs of their people and their corporate "soul" - and how right he is! Having seen Lance Secretan at conferences and after reading his books, this man can do no wrong. His message is disarming, simple, honest and therefore extremely difficult for any organisation to accept and embrace. Having worked as a management consultant for many years, I can unfortunately only subscribe to Secretan's premise that there is malaise that afflicts most present day companies.