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Real Coaching and Feedback: How to Help People Improve Their Performance
 
 
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Real Coaching and Feedback: How to Help People Improve Their Performance [Paperback]

JK Smart
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Product details

  • Paperback: 176 pages
  • Publisher: Prentice Hall; 1 edition (16 Dec 2002)
  • Language English
  • ISBN-10: 0273663283
  • ISBN-13: 978-0273663287
  • Product Dimensions: 21.2 x 13.8 x 1.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 401,235 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

J. K. Smart
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Product Description

Product Description

Overworked managers know that management is about doing the best you can with what you’ve got, in the real world of organisations that are demanding more and more, for less and less.This book is for every manager who knows that if doing that was as easy as most books and trainers make out, they’d be doing it already.The books you’ve read all seem to have been written by people who don’t know what it’s like in the real world of work, and mistake you for a superhero instead of a real manager. You know you could work out a better way of doing things, but the trouble with being an overworked manager is that you just can’t seem to find the time.

But what if someone else had done it for you – read all the management books, developed an approach that works and put it all in one practical accessible source? And what if that someone wasn’t a management guru or consultant, but an overworked manager like you? Real Coaching blends the authors thinking framework with your experience, to help you be the best you can be.

From the Publisher

This book shows you how to coach others in a way that helps them take responsibility for improving their own development. It describes how to unlock improved performance at belief level which leaves the person being coached motivated to develop the skills to match the new, empowering belief. It provides a technique for analysing performance into characteristics that can be improved and external factors affecting performance that need to be managed, thus enabling any development action to have a much sharper focus. It also explains how to make neutral statements of feedback that describe exact, detailed observations of performance without any interpretation or judgement, thus making them both less controversial to hear and more helpful to the individual in improving performance.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Most Helpful Customer Reviews
10 of 12 people found the following review helpful
Format:Paperback
There are many things that I like about this book, and it has proved such a good read I felt absolutely compelled to write a review about it.

Topics include: the need to become a good coach, why past attempts at coaching failed, how the beliefs of the coach have a part to play, the need to pay attention not only to skills but also the 'human element', optimal allocation of responsibility, making lasting improvement, increasing self-awareness, sharing an understanding of the issues, analysing and learning from previous experiences and why after all this it can still go wrong. The book covers a lot of material, but the friendly and chatty style with which it is presented makes it always a pleasure and never a chore.

This book does not patronise. It does not claim to provide a single right way of doing things, which 'if you do you will be fine' - life simply isn't like that and any book worth its salt (as this one is) will recognise that. In short it is 'coaching and feedback come to life' Too often, the books I have read are prescriptive instead of descriptive, offering solutions that would only work in a book, not in the real-life setting of a workplace.

The book is very easy to read. There is no 'jargon' as such, but the terms that are used are explained clearly. The writing style is free flowing and considered yet not stuffy nor over-elaborate. In keeping with this, there is also a brief summary at the end of each chapter, simply called 'In Short', which reviews the key points.

On the surface it's a quick read with everything you need to get started and improve your performance being brought to the front of your mind immediately. However, it is in delving in a little further that you appreciate not only the care that must have gone into this book to make it such a succinct read, but the ability of the author to connect her experiences to your own in such a way that the details begin to unravel themselves as you become more immersed in the book.

One highlight for me, was, very roughly paraphrasing, how we can change whatever we are unhappy with by examining the beliefs triggering this behaviour and analysing what had held us back in the first place. If we do this we make changes that are very easy to stick to. It enabled me to put right something I had been doing wrong. But, calling any part a highlight would merely suggest the book has failings or shortcomings in other areas, which simply isn't true. The fact that this book doesn't make any radical claims that it has all the answers if you follow the advice exactly is much of its appeal.

I have now read the first two books in this series, and if the others are as good as these, this collection could well become a 'Management Bible' for today's busy overworked manager. It was a pleasure to have read such a lively and inspiring text. I don't want to oversell it (which I don't believe I have) so the best thing to say would be to get hold of a copy yourself to see what I mean. Highly recommended, a must for all managers trying to perform under the pressures of the real world.

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Was this review helpful to you?
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:  1 review
2 of 2 people found the following review helpful
It's great, 'it does what it says on the tin'. 9 May 2003
By Another satisfied customer - Published on Amazon.com
Format:Paperback
There are many things that I like about this book, and it has proved such a good read I felt absolutely compelled to write a review about it.

Topics include: the need to become a good coach, why past attempts at coaching failed, how the beliefs of the coach have a part to play, the need to pay attention not only to skills but also the 'human element', optimal allocation of responsibility, making lasting improvement, increasing self-awareness, sharing an understanding of the issues, analysing and learning from previous experiences and why after all this it can still go wrong. The book covers a lot of material, but the friendly and chatty style with which it is presented makes it always a pleasure and never a chore.

This book does not patronise. It does not claim to provide a single right way of doing things, which 'if you do you will be fine' - life simply isn't like that and any book worth its salt (as this one is) will recognise that. In short it is 'coaching and feedback come to life' Too often, the books I have read are prescriptive instead of descriptive, offering solutions that would only work in a book, not in the real-life setting of a workplace.

The book is very easy to read. There is no 'jargon' as such, but the terms that are used are explained clearly. The writing style is free flowing and considered yet not stuffy nor over-elaborate. In keeping with this, there is also a brief summary at the end of each chapter, simply called 'In Short', which reviews the key points.

On the surface it's a quick read with everything you need to get started and improve your performance being brought to the front of your mind immediately. However, it is in delving in a little further that you appreciate not only the care that must have gone into this book to make it such a succinct read, but the ability of the author to connect her experiences to your own in such a way that the details begin to unravel themselves as you become more immersed in the book.

One highlight for me, was, very roughly paraphrasing, how we can change whatever we are unhappy with by examining the beliefs triggering this behaviour and analysing what had held us back in the first place. If we do this we make changes that are very easy to stick to. It enabled me to put right something I had been doing wrong. But, calling any part a highlight would merely suggest the book has failings or shortcomings in other areas, which simply isn't true. The fact that this book doesn't make any radical claims that it has all the answers if you follow the advice exactly is much of its appeal.

I have now read the first two books in this series, and if the others are as good as these, this collection could well become a 'Management Bible' for today's busy overworked manager. It was a pleasure to have read such a lively and inspiring text. I don't want to oversell it (which I don't believe I have) so the best thing to say would be to get hold of a copy yourself to see what I mean. Highly recommended, a must for all managers trying to perform under the pressures of the real world.

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