Start reading Real Business of IT: How CIOs Create and Communicate Value on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here or start reading now with a free Kindle Reading App.

Deliver to your Kindle or other device


Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Sorry, this item is not available in
Image not available for
Image not available

Real Business of IT: How CIOs Create and Communicate Value [Kindle Edition]

Richard Hunter , George Westerman
4.8 out of 5 stars  See all reviews (5 customer reviews)

Kindle Price: £15.00 includes VAT* & free wireless delivery via Amazon Whispernet
* Unlike print books, digital books are subject to VAT.

Free Kindle Reading App Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.

To get the free app, enter your e-mail address or mobile phone number.


Amazon Price New from Used from
Kindle Edition £15.00  
Hardcover --  
Kindle Daily Deal
Kindle Daily Deal: Up to 70% off
Each day we unveil a new book deal at a specially discounted price--for that day only. Learn more about the Kindle Daily Deal or sign up for the Kindle Daily Deal Newsletter to receive free e-mail notifications about each day's deal.

Book Description

If you're a general manager or CFO, do you feel you're spending too much on IT or wishing you could get better returns from your IT investments? If so, it's time to examine what's behind this IT-as-cost mind-set.

In The Real Business of IT, Richard Hunter and George Westerman reveal that the cost mind-set stems from IT leaders' inability to communicate about the business value they create-so CIOs get stuck discussing budgets rather than their contributions to the organization.

The authors explain how IT leaders can combat this mind-set by first using information technology to generate three forms of value important to leaders throughout the organization:

-Value for money when your IT department operates efficiently and effectively

-An investment in business performance evidenced when IT helps divisions, units, and departments boost profitability

-Personal value of CIOs as leaders whose contributions to their enterprise go well beyond their area of specialization

The authors show how to communicate about these forms of value with non-IT leaders-so they understand how your firm is benefiting and see IT as the strategic powerhouse it truly is.

Product Description

About the Author

Richard Hunter is Group Vice President and Gartner Fellow in Gartner Executive Programs, a division of Gartner, Inc., the world's largest technology research firm. Since joining Gartner, Inc. in 1995, Hunter has been a leading analyst in Gartner's coverage of applications development methodology, IT architecture, and knowledge management. In his current role, Hunter is nationally renowned for his research and expertise on information security, privacy, and IT risk management.

George Westerman is Research Scientist in the Center for Information Systems Research at the MIT Sloan School of Management. His research on IT risk management and IT leadership has been warmly praised by IT and Non-IT Executives around the world. He has been quoted in CIO Magazine, The Economist, and other leading publications. His work has appeared in Sloan Management Review, IBM Systems Journal, Harvard Business School cases, and Gartner Group executive reports, as well as academic journals.

Product details

  • Format: Kindle Edition
  • File Size: 2609 KB
  • Print Length: 218 pages
  • Publisher: Harvard Business Press (20 Oct. 2009)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B0046ECGGW
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: #67,078 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images?

More About the Authors

Discover books, learn about writers, and more.

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

3 star
2 star
1 star
4.8 out of 5 stars
4.8 out of 5 stars
Most Helpful Customer Reviews
5.0 out of 5 stars A reference work for CIOs, solidly crafted. 16 Dec. 2009
By Wfiver
Business IT is half a century old - 2009 is the 50th anniversary of the software programming language COBOL. If it were easy to fully integrate the rapidly changing value dynamics of IT into the heart of our business organisations, we would have discovered how to do it years ago. However, the subtle management process, structure and culture problems have been hard to diagnose and it has taken several generations of IT leaders to gradually uncover and refine the repeatable formula for true success. The dysfunctional disconnect between IT and other parts of the business, is an ever increasing performance drain, but there is a way out of the trap.

This book nails the essential formula. It condenses the wisdom of many multi-year CIO journeys and boils the key learning down to a deceptively simple prescription.
Don't expect grand theories, technology quick fixes or a magical organisation chart answer. This is a practical book about substantive management change for people who really must make it happen in complex organisations. Hunter and Westerman offer a four stage value path that brings simple penetrating clarity - shining a light on the root causes of business / IT misunderstanding and mistrust.

If you are a CIO, or you have one reporting to you - this book is a rock. Seasoned managers will find they have already discovered some of the key jigsaw pieces though their own experience. For them the book offers a frame and the remaining parts of the puzzle, and delivers it in crystal clarity. For those who are new, the work provides a huge head-start that does not require prior knowledge or experience.

The authors are both highly experienced writers and it shows.
Read more ›
Comment | 
Was this review helpful to you?
Format:Hardcover|Verified Purchase
This book should be on the list of every CIO. A MUST read and a reference book to keep in your briefcase. If you are a CIO and want to add value to your organisation through IT, you have selected the right book. Make notes as you go through the book though as their is so information on how to become a better CIO that you don't want to lose that nugget or nuggets of information.
Comment | 
Was this review helpful to you?
4.0 out of 5 stars Useful and informative 21 Aug. 2013
Format:Kindle Edition|Verified Purchase
Aimed more at enterprise level companies but many of the points are relevant for SMB\SMEs who are growing and need to learn how to use IT effectively. Not all the measures will work for you but they are a good start for you to create your own. Good for all budding or mid level execs who want to build an understanding of what IT can achieve and how
Comment | 
Was this review helpful to you?
5.0 out of 5 stars CIOs making postive difference to business 11 May 2013
By Barry
Recently reread The real business of IT - how CIOs Create and Communicate value.

First came across the book when recommended by Martin Curley, Vice President & Director, Intel Labs Europe, Intel Corp - I was attending a conference of the Innovation Value Institute.

I think the book speaks to so much of what I see as not working in the business/IT overlap in so many companies - and points out what, from a CIO perspective, needs to change (and implicitly from a business perspective, also).

Bottom line is IT should be all about improving business performance - and that has to be the mindset. And if the CIO and the business leaders have this shared perspective then there are only business projects, there are no `IT projects'.

I liked the authors (Richard Hunter and George Westerman) analysis of the value traps which CIOs and IT managers need to avoid: in particular needing to put themselves in the same shoes as the rest of the business - the customers are the ultimate customers of the business. IT investment needs to enable business to serve customers (and possibly new customers) more effectively and more efficiently. Too often, in a well-intentioned effort to be `customer centric', IT leaders limit themselves to describing their customer base as the IT end users in the company.

The book gives great examples of the type of questioning CIOs can use to understand business strategy, business objectives and work with the business to prioritise business projects requiring IT investment.

I have shared the book with a number of CIOs with whom I have worked - all of whom are looking to make more impact on business performance, rather than being seen as IT people, supporting and administering hardware or software systems.
Read more ›
Comment | 
Was this review helpful to you?
5.0 out of 5 stars Five Stars 30 Dec. 2014
Format:Hardcover|Verified Purchase
Comment | 
Was this review helpful to you?
Would you like to see more reviews about this item?
Were these reviews helpful?   Let us know
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
First post:
Prompts for sign-in

Search Customer Discussions
Search all Amazon discussions

Look for similar items by category