- Hardcover: 205 pages
- Publisher: McGraw-Hill Inc.,US (1 May 1984)
- Language English
- ISBN-10: 007014530X
- ISBN-13: 978-0070145306
- Product Dimensions: 20.6 x 14.5 x 2.5 cm
- Average Customer Review: 4.3 out of 5 stars See all reviews (3 customer reviews)
- Amazon Bestsellers Rank: 467,220 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
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First Sentence
When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
11 of 11 people found the following review helpful
Format:Paperback
Phil Crosby has the most coherent view of achieving quality of anyone I've read in 25 years of management. I continue to come back to him when I hit a quality problem in our company or those from whom we buy. This book is the best summary of his philosophy, in my opinion.
3 of 3 people found the following review helpful
Format:Paperback
Although Mr Crosby is no longer with us, his ideas have been around since the space program started making rockets that didn't blow up.
In short:- make it right - don't make it wrong. It sounds simple, but you need to define what is right in the first place. You need to figure out how to make it right, and what do we do about the stuff that is only a "little bit wrong"? This book simply tells you about what you already knew but never think about. It also tells you how to get the whole company to work this way AND SAVE CASH!!!
The down side is that it talks about how his own company consults, which, given the age of the book is less relevant.
Its not a fad "instant fix" book, and not just about Manufacturing either. The concepts here apply to a post office, a call center, a dress shop, or even your own life. Not enough people own this book.
In short:- make it right - don't make it wrong. It sounds simple, but you need to define what is right in the first place. You need to figure out how to make it right, and what do we do about the stuff that is only a "little bit wrong"? This book simply tells you about what you already knew but never think about. It also tells you how to get the whole company to work this way AND SAVE CASH!!!
The down side is that it talks about how his own company consults, which, given the age of the book is less relevant.
Its not a fad "instant fix" book, and not just about Manufacturing either. The concepts here apply to a post office, a call center, a dress shop, or even your own life. Not enough people own this book.
Format:Paperback
Unfortunately, many managers have serious misconceptions of what "quality" actually means. Phil Crosby explains it clearly and concisely so that managers can quickly redirect their attention to those things that really matter to their business.
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