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ISO 9000 Quality Systems Handbook, Fifth Edition [Kindle Edition]

David Hoyle (Author)

3.8 out of 5 stars See all reviews (5 customer reviews) |

Digital List Price:	�47.37 What's this?
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Length: 704 pages
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Review

'This book is highly recommended for managers who recognise the commercial benefits of ISO 9000 certification and welcome a comprehensive guide to its implementation.'
European Quality

'The handbook is a uniquely informative guide that is both readable and instructive.'
Quality World

`ISO 9000 Quality Systems Handbook [is] the most comprehensive, yet readable book on the market today concerning ISO 9000.'
General Motors Divisional QS 9000 Co-ordinator

Product Description

Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.

* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard

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Product details

Format: Kindle Edition
File Size: 9533 KB
Print Length: 704 pages
Publisher: Butterworth-Heinemann; 5th edition (26 Sep 2005)
Sold by: Amazon Media EU S.� r.l.
Language English
ASIN: B000VXD2E2
Text-to-Speech: Not enabled

Average Customer Review: 3.8 out of 5 stars See all reviews (5 customer reviews)

Amazon Bestsellers Rank: #519,850 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

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Most Helpful Customer Reviews

38 of 41 people found the following review helpful

Gives you a complete understanding of the new requirements 28 Dec 2001

By Mr Lawrence Alnwick

Format:Paperback

I was first introduced to David Hoyle back in 1994 with his first ISO 9000 Quality System Handbook, I found the book so well written that I had no problem understanding what was required to implement a Quality Management System that would give results. Yes, when the third edition came out in 1998, I obtained a copy, and I was not disappointed, the third edition explained the new requirement in a language I could understand.

Then in 1999 it all changed again with the new version of ISO 9000:2000. The 20 elements having been swept aside, to be replaced with 5 sections. We have moved from the procedure to the process approach to quality management.

In October 2000 David Hoyal released his fourth edition of ISO 9000 Quality System Handbook. The book details the 5 sections so well that you cannot but understand what is required of the new standard. Within each clause of each section there is a an explanation of what it means, why it is necessary and how it is implemented. Each section ends with a summary, Questionnaire and a food for thought page.

Anybody who is serious about implementing ISO 9000:2000 should have a copy at hand, I have only had mine since October and is already well thumped. A must, for all quality professionals.

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1 of 1 people found the following review helpful

Useful for periodical refreshers 30 Nov 1999

By A Customer

Format:Paperback

A useful book to be on the shelf of a Quality manager. It can be a little wordy at times, but is written to be of actual practical assistance, rather than just focussing on the standard itself. I would recommend it

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3 of 4 people found the following review helpful

That's where the pearls lie 2 Oct 2005

By Mustafa ghaleiw

Format:Paperback

I bought this great book which is delivered by a great quality management professional in August 2002 and since then, it has never left my office. As a quality management practitioner I have found this book to be very useful and very informative. It is more than ISO 9000 whereas its first 2 chapters are about the principles of quality management that each and every quality practitioner should be aware of to gain consolidated understanding of the concepts underlying the ISO 9001 requirements to ensure correct implementation and application in real life cases.
Each and every clause of the international standard is explained via answers to 3 questions "what does this mean? Why is this necessary? and how is this implemented?" and in the answers to the last question Mr. David Hoyle kept his precious pearls which he gained from his clearly wide experience.
If you are serious about understanding ISO 9001 and want to implement it correctly to gain real business benefits from it THIS IS A MUST for you. I highly recommend this book as well as all of David Hoyle and John Thompson's products which can be found in their own website "www.transition-support.com".
Believe me they will never disappoint you.

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Most Recent Customer Reviews

Compehensive, well written and easy to understand

The ISO 9000 Quality Systems Handbook (Nov. 15, 2001) is an in-depth presentation of the requirements of the ISO 9001:2000 standard. Read more

Published on 31 Mar 2005 by Jane M. Birkenstock

What a bore!

The aim of the new standard was to get away from the beurocracy of ISO 9000:1994 and its mandatory conformance to its 20 elements and to make it more understandable and readable... Read more

Published on 16 Nov 2002

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