This book offers a practical approach to maximising quality in social work that is based on developing a working culture that empowers key stakeholders in the delivery of services, whether these are managers, practitioners, service users or carers. Aiming to transcend the constraints on professionalism imposed by managerialism and the contract culture, it provides a critical appraisal of the main approaches to quality assurance and analyses these in detail in relation to child care, community care, mental health and criminal justice.
Robert Adams was born in Hampshire and has lived in Yorkshire for more than 40 years, latterly in Hull, before moving to the wooded fringe of Hessle, where he now lives and writes full time. He worked as a gardener, hotel cellarman, prison officer and as acting governor of a penal institution, before going into social work. Apart from this, he has had what he describes as a double life, writing fiction and poetry under different pseudonyms alongside studying, mostly part time, at Manchester, London, York and Leeds universities, later holding full and visiting professorships in England and Scotland, writing and editing more than 100 books about crime, protest, empowerment, social policy, social work, health and social care and complementary therapies. Some of his books are best-selling, have sold in every continent and have been translated into several languages including Japanese, Korean and Chinese.
Robert was a member of the Advisory Council of Radio Humberside soon after its inception and has contributed to local radio programmes in Leeds and Humberside. He has published two volumes of poems, one or two of which have won very minor awards. He has written novels, a series of satirical books and short stories. He is a member of the Crime Writers' Association, one of their collections including his short story 'The Hull Executive'. He chaired the Books Committee of the Writers' Guild of Great Britain for several years and chaired the judges of the Writers' Guild of GB 2008 Best Book Award. His crime novel The Really Dreadful Crime Company is due to be published early in 2011 in the USA and UK and a well-known screenwriter is currently preparing the film script.