- Paperback: 672 pages
- Publisher: Pearson; 6 edition (2 Jan 2009)
- Language English
- ISBN-10: 0138003548
- ISBN-13: 978-0138003548
- Product Dimensions: 27.4 x 20.4 x 2.4 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
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Amazon Bestsellers Rank:
75,746 in Books (See Top 100 in Books)
- #3 in Books > Scientific, Technical & Medical > Engineering > Mechanical & Material Engineering > Industrial Quality Control
- #6 in Books > Science & Nature > Engineering & Technology > Mechanical & Materials Engineering > Industrial Quality Control
- #13 in Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Industrial Quality Control
- See Complete Table of Contents
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More About the Author
Product Description
Product Description
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
From the Back Cover
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:
- Leadership and change
- Strategic planning and execution of strategic plans
- Quality, productivity, and competitiveness
- Establishing a quality culture
- Customer satisfaction and retention
- Employee involvement and empowerment
- Teamwork and team-building
- Eliminating office politics, negativity, and territorial behavior
- Conflict management and resolution
- Quality tools
- Continuous improvement
- Benchmarkin
- Just-in-Time (JIT)
- Statistical Process Control (SPC)
- Quality Function Deployment (QFD)
- Six Sigma Quality
- Lessons from distinguished leaders
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Customer Reviews
Most Helpful Customer Reviews
0 of 1 people found the following review helpful
Format:Paperback
Got book in a very very good condition, I love to read this book. Thanks for keeping to your promise of prompt and quality delivery, You get a 5Star for quality service delivery.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
12 reviews
2 of 2 people found the following review helpful
Text Book Review (end of semester)
30 Jan 2009
Format:Hardcover|Amazon Verified Purchase
I was not looking forward to my course in Quality Managment.
I have completed chapter 8 (late January) The book is very well written and very readable. I an happily surprised with how well the author presents the chapter topics.
This is probably the best (written) textbook I have read in the past three years. I hope the rest of the book is as equally well written.
There is no plan to change my major to Quality Engineering. If all Quality books were written this readable, I might.
Add in:
After finishing the semester and the book, I continue to be impressed with the authorship of the book. I upgraded the rating from 4 to 5 starts and highly recommend the book.
I have completed chapter 8 (late January) The book is very well written and very readable. I an happily surprised with how well the author presents the chapter topics.
This is probably the best (written) textbook I have read in the past three years. I hope the rest of the book is as equally well written.
There is no plan to change my major to Quality Engineering. If all Quality books were written this readable, I might.
Add in:
After finishing the semester and the book, I continue to be impressed with the authorship of the book. I upgraded the rating from 4 to 5 starts and highly recommend the book.
1 of 1 people found the following review helpful
Good overview, but not much for tools and statistics.
7 Aug 2008
Format:Hardcover
The text was a good overview of total quality management principles verse a traditional approach; however, I would have like to see more information on quality tools and statistical analysis.
1 of 1 people found the following review helpful
I will refer back to this text book often
14 May 2007
Format:Hardcover
This has turned out to be a great text book. I am sure I will refer back to it often. Initially, I was a little intimidated by the size of the book and small print. However, it is easy to read. The summaries at the end of each chapter are very helpful.
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