- Hardcover: 309 pages
- Publisher: McGraw-Hill Inc.,US (1 Dec 1978)
- Language English
- ISBN-10: 0070145121
- ISBN-13: 978-0070145122
- Product Dimensions: 20.1 x 13.5 x 3.3 cm
- Average Customer Review: 4.0 out of 5 stars See all reviews (5 customer reviews)
- Amazon Bestsellers Rank: 111,575 in Books (See Top 100 in Books)
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Product Description
Product Description
Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production.
Inside This Book
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First Sentence
What does "making quality certain" mean? Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
What does "making quality certain" mean? Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
4 of 5 people found the following review helpful
Format:Paperback
Crosby has a practical interesting writing style, where you feel included in the conversations as they occur.
He covers his definition of quality and what quality is not... it has a good introduction to Quality Costs and how to apply those to your environment...I have already used his Quality Maturity Grid to get an idea of what level of maturity we are at.
This book is amazingly practical, which you could pick up and read without any other exposure to Quality Mangement..of course if you have had exposure to the other gurus' such as Deming and Juran you will get just as much value by comparing the different methodogies and styles.
It is a little dated with some terms (eg comptroller) and is very manufacturing based..but considering it is about 20yrs old and still completely relevant, it's doing pretty well.
This book is a true bargin for the price, especially considering the amount of working-knowledge that Crosby has shared with us..
3 of 4 people found the following review helpful
Format:Hardcover
This book tells you about one of the most underused tools in the QA Manager's box of tricks - the Cost of Quality. Read this book with a view to understand this principle and Crosby gives some invaluable guidance on how to go about a Cost of Quality Initiative.
I have gone into job interviews with this trick up my sleeve when asking for a greater salary than they were offering and it opens peoples eyes.
Yes, it's dated and yes you need to take some of the definitions and bring them up to date. As with anything you should read many sources and take nothing as gospel.
A classic that at such a low cost now is a crime not to own. When folks see Quality is Free it sure prompts some interesting conversations too :)
I have gone into job interviews with this trick up my sleeve when asking for a greater salary than they were offering and it opens peoples eyes.
Yes, it's dated and yes you need to take some of the definitions and bring them up to date. As with anything you should read many sources and take nothing as gospel.
A classic that at such a low cost now is a crime not to own. When folks see Quality is Free it sure prompts some interesting conversations too :)
Format:Paperback
book in good condition as discribed and very good value for money, prompt service and delivery
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Most Recent Customer Reviews
Very well written classic which has inspired best practice
If you need to have more insight into the world of quality in business, look no further (and especially at the bargain price of 22p plus delivery that I paid). Read more
Published on 12 Jun 2009 by Mist of Time
Philip Crosbey can not read a dictionary
Lets look at three words from the Webster's Ii, New Riverside University Dictionary ISBN: 039533957X.
Quality is 1. Essential character: nature. 2 a. Read more
Published on 1 Dec 2002 by bernie
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