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Putting Patients Last: How the NHS Keeps the Ten Commandments of Business Failure Paperback – 10 Aug 2009


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Product details

  • Paperback: 124 pages
  • Publisher: Civitas (10 Aug. 2009)
  • Language: English
  • ISBN-10: 1906837090
  • ISBN-13: 978-1906837099
  • Product Dimensions: 21.2 x 13.8 x 1.2 cm
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 1,049,461 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Peter works as a GP at Keighley Road Surgery in Halifax, West Yorkshire.

He is fascinated by many things including people, medicine and places. He has in depth knowledge and experience of the UK NHS and its many frustrations and failings.

His first book was published in 2009 and had the provocative title of Putting Patients Last. He feels vindicated by the findings of the Francis Enquiry this year.

His personal favourite is his selected writings book- Between Health and Illness.

For others newly qualified GPs will hopefully find the New GP's Handbook useful. Many UK doctors will find "How to Get through Revalidation" helpful.

He writes widely in medical journals such as British Medical Journal and British Journal of General Practice. He reviews frequently on www.amazon.co.uk and www.amazon.com

Product Description

About the Author

Dr Peter Davies BSc (Hons), MBChB (Leeds 1989), Diploma in Primary Health Care, FRCGP, is a GP Principal at Keighley Road Surgery, Illingworth, Halifax. He also serves as a GP appraiser for Calderdale PCT, is Chair of the Yorkshire Faculty of The Royal College of General Practitioners and is a Yorkshire Faculty representative on the RCGP Council. He writes regularly for medical publications, including the British Medical Journal and the British Journal of General Practice. The views expressed in this publication are his own. James Gubb is Director of the Health Unit at Civitas. After graduating in Philosophy, Politics and Economics from St John s College, Oxford, he worked briefly in criminal law, before joining Civitas in June 2006, where he has worked on European issues and health policy. His previous publications on health include Just how well are we? , Why are we waiting? and Checking up on Doctors: a review of the Quality and Outcomes Framework . He is a regular contributor to print, broadcast and healthcare media.

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Customer Reviews

3.8 out of 5 stars
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Most Helpful Customer Reviews

12 of 12 people found the following review helpful By oscar winner on 27 Aug. 2009
Format: Paperback Verified Purchase
This is a short and quite simple book, I read it in an afternoon. Using the very pithy, simple to understand 'rules of business failure' formulated by a world-beating businessman (former CEO of Coca Cola), the authors take us step-by-step through the almighty failings of a public service that was 're-engineered' to work on business principles.

Of course, running the NHS as a business - or a series of interlinked 'businesses' - was never going to work. But the political masters never had any better ideas, having lost sight of the Welfare State's original aspirations and principles. As a result, the NHS is leaking £billions and, far worse, hundreds of thousands of patients are injured and even killed by these systemic failings. The hundreds of thousands of patients injured (figures from National Patient Safety Agency) by the NHS require costly additional treatment further on down the line.

That's not to say that individuals are at fault (although some are of course). There are many NHS staff who do their best to make things better, but the 'business' model (as applied bullyingly by NHS bosses) simply isn't suited to the provision of a public service whose expenditure and outcomes are so controlled by politicians and their short-termist fads and votecatchers.

Every household in the country needs this book. As a population we need to separate the fact from the aspirational delusion/illusion that we have a 'world-class', 'envy-of-the-world' healthcare system. We do not. Every family has an NHS horror story. We need to wake up and face the problems, as these authors encourage us to do. As they say, only then can we begin to rebuild a much better service together. The remedies are not difficult or unpalatable.
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1 of 1 people found the following review helpful By Freya Ragdoll on 11 Jan. 2014
Format: Paperback Verified Purchase
I would highly recommend this book. This is the second I have purchased as lent to a friend who never returned.
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2 of 4 people found the following review helpful By Y. Lam on 16 Mar. 2010
Format: Paperback
This is what the government has done to the NHS by using it as a political football. The endless changes have been costly by expanding middle management without any benefit to direct patient care. This book should be read by every politician.
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0 of 1 people found the following review helpful By Anne on 13 Feb. 2014
Format: Kindle Edition
I am not sure if this book just refers to England as this is discussed within the book . The title however says NHS. These are not interchangeable as we have an NHS in Scotland too. This put me off the book. Does one of the authors make the classic mistake of arrogance and complacency by claiming to be an expert on the UK NHS in his biography.
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