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Public Consumer Enemy: The A-Z Handbook of How to Complain and Win!
 
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Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! [Paperback]

Stephen Richards
3.8 out of 5 stars  See all reviews (4 customer reviews)
Price: £1.99 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Customers buy this book with Citizens Advice Guide to Your Rights £8.83

Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! + Citizens Advice Guide to Your Rights
Price For Both: £10.82

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  • This item: Public Consumer Enemy: The A-Z Handbook of How to Complain and Win!

    In stock.
    Dispatched from and sold by Amazon.co.uk.
    This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

  • Citizens Advice Guide to Your Rights

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    Dispatched from and sold by Amazon.co.uk.
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Product details

  • Paperback: 200 pages
  • Publisher: Mirage Publishing (April 1998)
  • Language English
  • ISBN-10: 1902578023
  • ISBN-13: 978-1902578026
  • Product Dimensions: 17.6 x 11 x 1.2 cm
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 544,142 in Books (See Top 100 in Books)

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Product Description

Book Description

This book started out as being a guide to the league table of the best and the worst of food and drinks companies for fairness, honesty, speed of response and friendliness. This soon changed when police were called in by some of the companies being researched by the author and his team. Fear of what could be unearthed brought this about. The gloves were off in this David Vs Goliath battle. The author takes the role of consumer champ. All of the big High Street names are brought to your attention in this cata­logue of who’s the worst. National companies lied to get out of certain situations, doors were closed and access denied, but by hook or crook it’s all revealed in this no holds barred guide. Undercover work in a Northern based Kebab Factory exposes life threatening poor quality control. Video evidence reveals the worst when staff start playing about with the mix and making phallic shapes out of the meat before kicking it around the floor and then re-mixing it! The glue doesn’t stick, the jar of coffee is underweight, rust on the rim of a bottle, soggy crisps, slugs in peas, poor mobile phones, you name it and it just about gets covered including copy legal letters to use in complaints. Electrical products get tested to destruction and beyond! Find out the truth behind the cover ups and lies in the industry. This book is fast becoming the 'Complainers Bible', already helped many people to recover compensation totalling £000’s.

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Customer Reviews

4 Reviews
5 star:
 (2)
4 star:
 (1)
3 star:    (0)
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Average Customer Review
3.8 out of 5 stars (4 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

57 of 58 people found the following review helpful:
5.0 out of 5 stars Consumer's Friend, 7 Dec 2001
By A Customer
This review is from: Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! (Paperback)
I guess all the people having seen the consumer shows on TV believe they're being helped by such TV research items, maybe so.

Once you've read this book though you'll not need such shows as Watchdog, etc. This book is the consumer's best friend, arm yourself with it and fight for your consumer rights. With a retail war going on you'll not go wrong with the help of this secret shoppers weapon.

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53 of 54 people found the following review helpful:
5.0 out of 5 stars Saved me a fortune already, 15 July 2000
By A Customer
This review is from: Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! (Paperback)
I bought this liitle gem with an open mind but now I've got it I wouldn't be without it. n the first month it made me complain and win back over £30 in various compensations from differnt companies for faulty/poor quality goods.
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54 of 56 people found the following review helpful:
4.0 out of 5 stars Worth more than it's weight in gold, 29 Nov 2000
By A Customer
This review is from: Public Consumer Enemy: The A-Z Handbook of How to Complain and Win! (Paperback)
I didn't buy this book from Amazon, I managed to argue a copy from Waterstone's and eventually after convincing them it existed I found I could have got it from Amazon! A book full of info that gave me the heart to complain about the things I wouldn't have done and did it get results, course it did. Will be buying some more as presents.
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