Predicated upon the glowing description of the "Exam Cram Property and Casualty Insurance License Exam" test manual, I decided to purchase it to
augment other test guides in preparation for my upcoming Property/Casualty
Insurance Producer's exam.
I have no complaint with the book itself; with the exception of no state-specific material, it seems fairly comprehensive.
I do, however, have a serious complaint about the CD-ROM Exam Simulator
which is inoperable, based upon an evaluation generated by the CD itself,
indicating that all but one of the .dll files had not been loaded.
I contacted Pearson's (the publisher's) Customer Service department, and
was given several different options, one of which was to send (1) the original receipt from Amazon (fortunately, I made copies); (2) a Xerox of the back cover, showing the ISBN number; and (3) my name, address, and
phone number.
Trustingly, I sent these data, assuming Pearson would send me a fully-loaded CD-ROM which I could use on my computer.
Naturally, they did no such thing, instead, counselling me to "return the book to Amazon for a refund or an exchange." (I informed them that the fault lay with them - not Amazon - and exchanging the book might cause me to receive another CD-ROM that was equally defective.)
My last e-mail to them was March 26th; to date, I have not heard from Pearson, and probably never will.
I told them that it was foolish to incur the ill-will of a customer who
might have given them repeat business, but evidently, the customer's sensibilities (over a defective product) are of little moment to a publishing conglomerate.
I shall keep the book (because I need it), but the memory of their bad faith shall live on, in this negative review.
Take heed from my bad experience before you consider purchasing a book
with an Exam Simulator that can't be used - nor will the company have the graciousness, or the common sense, to replace.