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Process Redesign: The Implementation Guide for Managers (Engineering Process Improvement) Hardcover – 5 Sep 1996

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Product details

  • Hardcover: 352 pages
  • Publisher: Prentice Hall; 1 edition (5 Sept. 1996)
  • Language: English
  • ISBN-10: 0201633914
  • ISBN-13: 978-0201633917
  • Product Dimensions: 19 x 2.4 x 23.9 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 1,206,064 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

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Product Description

From the Back Cover

Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.

Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.

You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization.

The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.


About the Author

Arthur R. Tenner is Engineering Practices Coordinator for the Exxon Research and Engineering Company, where he contributes to improving quality, productivity, and reliability of Exxon's operations worldwide. Mr. Tenner graduated from Cornell University with B.S. and M.S. degrees in mechanical engineering.

Irving J. DeToro is President of The Quality Network, Ltd., a consulting firm specializing in process management issues. Previously, he spent 23 years at Xerox Corporation, during which time he visited some of Japan's most successful businesses and helped develop Xerox's Leadership Through Quality initiative. He holds a B.S. in economics from The Wharton School and an M.B.A. from the University of Rochester.


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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Amazon Customer on 10 Jan. 2009
Format: Hardcover Verified Purchase
This is the best book currently available on this subject. It deals with the subject comprehensively and is well structured. You don't need any of the other books except, perhaps, the short book 'Basics of Process Mapping'. With these two, you have what you need.
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1 of 1 people found the following review helpful By W. Freeman on 14 Nov. 2010
Format: Hardcover Verified Purchase
If you are new to Process Redesign, then this is the book for you: an overview plus great tips and hints. It has helped me gain a better understanding of how teams performance can be improved by simply looking at, and improving the way they work.
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Most Helpful Customer Reviews on (beta) 8 reviews
18 of 19 people found the following review helpful
Process Redesign - Initial Impressions 8 Feb. 2000
By A Customer - Published on
Format: Hardcover
I have worked with several similar text books from Rummler & Brache and Hammer but have found this one to offer the most practical help.
I thought it was very useful in defining the differences between core and sub processes and in helping novices begin flowcharting.
In some areas it is clearly a summary of other people's principles and practices.
For someone starting out in this field I think this book is a useful tool.
18 of 21 people found the following review helpful
Comprehensive and full of excellent info & ideas 27 May 2001
By Linda Zarate - Published on
Format: Hardcover
I got this book based on a friend's recommendation because I was struggling with a process design application called iGrafx Process (also available from Amazon).
I learned that there is much more to process design than basic models based on entry, task, validation and exit criteria. For example, performance measurements and performance efficiency were two areas where this book strengthened my understanding of process design and implementation. They also and enabled me to effectively use iGrafx Process to its fullest.
Other chapters that taught me a lot addressed improvement planning, continuous improvement and process benchmarking. I was able to immediately incorporate the knowledge gained into processes that I was developing, and it made a significant difference in the quality of my work.
The best chapter, in my opinion, was in installing the improved processes. I gained a lot of knowledge and techniques for overcoming barriers and how to objectively measure the degree of improvement. This was reinforced by material that is provided in the appendices, including case studies and an excellent description of Six-Sigma analysis.
Overall, this is a valuable book to anyone who designs or implements new processes, or reengineers existing ones. Most of my work is new design and implementation, so that was the context in which I read the book. If I were assigned to a reengineering project this would be the first book to which I'd turn for guidance and information. It earns a solid five stars and a permanent place in my professional library.
3 of 3 people found the following review helpful
Great Book for Beginning Process Engineers 19 Sept. 2006
By Mitchel Martin - Published on
Format: Hardcover
This is a very thorough book that leads you through the entire redesign process. I especially liked Chapter 10, "Document Processes", as it is a good place to start the book. This is a very good book for process redesign training - not too detailed to bore training participants, but thorough enough to provide the trainees with a solid process redesign foundation. Packed with useful information and very, very good illustrations - examples that bring the point home. After reading this book, a good follow up is "Business Process Improvement Workbook" by Harrington, Esseling and van Nimwegen ....
1 of 2 people found the following review helpful
The best entry level book on the subject 28 July 2004
By W. Luckey - Published on
Format: Hardcover
A few years back, I developed a jones over process improvement. I went to a few national book retailers and a large respected university bookstore and researched Amazon to examine different texts on the subject. When I came accross this text, I was immediately taken by its clear descriptions and practical advice. It supplements the specific topics with useful tables and workplans. There exists more thorough texts on most of the topics. For example, volumes have been written about reengineering or continuous improvement. However, the vast majority of people looking for guidance will find more than enough information here. Another nice thing is that the authors don't waste time trying to persuade the reader, as some other books do, that these topics are important. They simply and clearly describe the subject at hand and show how to implement. The brevity, clear descriptions, and inclusion of only the most relavent information make this book a must-have for anyone who is concerned with process improvement.
Great! 19 May 2013
By Dustin Bessette - Published on
Format: Hardcover Verified Purchase
This book was exactly what I was looking for and in the condition I ordered it in. Great ordering process and value!
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