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Product Description
Product Description
A new member of the renowned PH OD Series! The latest addition to the author’s well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.
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Customer Reviews
The theories are laced with examples from his own experience, both good and bad. Its possible to learn from both. Most examples are US based but the underlying learning points would apply equally in the UK and probably elsewhere.
The book should make you think about how you interact in a consulting situation, it is definitely different from the normal managers' role. His 10 rules can be used in many ways.
Firstly, he identifies 3 primary modes of consulting:
- Selling & Telling, or Consultant as Expert i.e. I have the answers and will tell you what to do.
- The Doctor - Patient Model i.e. I will diagnose your problems and then tell you what to do, recommending and maybe even administering the 'cure'.
- Process Consulting i.e. the Consultant is there to help the client to learn how to correctly diagnose their own problems and design appropriate interventions.
Secondly, the emphasis falls not on what the client does, rather how they do it. Philosophically this shifts the balance of power from consultant to client, and is (in my experience at least) far more likely to result in long-term sustainable change.
Yes the examples in the book have a US focus, although I do not think that in this case it matters much, as the approach works as well in the UK as the US. I suspect it would translate into other cultures as well, although with the proviso that you would need to look at the norms of that particular country/society.
I highly recommend Edgar Schein's work to every manager and consultant I meet. Schein's work is amazingly insightful.
Buy this one today!
Dr. Michael Beitler
Author of "Strategic Organizational Change"
Listmania!
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