I had same issue with my Panasonic blu-ray player - DMR-BS850 - it played o.k first time but when tried to watch it again wouldn't load. Had to repeatly press the play button until the player decided it could play the film. Film is visual stunning.
Hi, I played this on my Denon 1611UD player the weekend, I got to 55 mins with no trouble and then the sound started to break up, pic was ok though, did the pause and restart thing as you with same results. Bloody annoying! They should'nt be able to sell something that does'nt work properly, obvioulsy a lot of people are having the same problems.
Exactly the same happened with my BluRay Hugo earlier in the year - the film booted up and played perfectly for about an hour, then the audio suddenly deteriorated very badly. A replacement copy was exactly the same, at the same point in the disc. The BluRay player firmware was up-to-date. I emailed the disc producers but they didn't bother replying. We gave up, but this thread provides some useful opinions and possible work-arounds... although I can't test them since in the meantime our Hugo has gone missing!
Just received the Hugo 2d/3d disk and it wont play on my sony HD laptop with latest drive and software..........looks like the disk is corrupt/manufacturing problem as it isnt compatable with many players.....I will be sending my disk back and asking for for full refund.
Interesting thread. I watched this on my PHILLIPS 2700 Blu Ray Player (in 2D)only to have a few moments of stutter towards the end of the film. Admittedly I hadn't upgraded the firmware in over a year, and so I did an update...and then it worked fine with no stutter. My advice would be to make sure you have latest firmware whatever your device.
At the time (a while ago now, and I still don't know how the film ends!) that was the first advice I was given. My Blu-ray player isn't connected to the Internet, so upgrading wouldn't be easy, but the manufacturer's website showed that there hadn't been any upgrades for that model in the previous year. I suppose I need to go back and re-check if anything has happened since, but no other disc we have (Blu-ray or ordinary) has ever failed to work as it should.
Experienced the disc loading problem on a Panasonic SA-BT100 Blu-Ray Player (12th jan 2013). It did work eventually using the 'press the play button several times' method. No problems with the sound and picture though which were both excellent. This loading issue should get sorted between Amazon and the Supplier as soon as possible, perhaps even withdrawing it from sale until it is. I'm no expert but if you try to cut costs and cram a 2D and 3D film into one disc then this is the sort of problem that you get. Surely it must be a disc problem as so many Blu-Ray player Manufacturers/Models are affected.
It's not just discs from Amazon that have these problems. I have had three different copies rented from blockbuster and one bought for me from hmv. All copies had the same stutter in sound and picture at exactly the same point on each disc. I did rent a copy of the DVD 2D version but it was so scratched I couldn't watch that either! Guess we just have to wait until they put it on the TV!!!
All-in-all it seems like there's nothing to be done. The HD/3D-all-in-one pressing for Europe was flawed, the original producers - G K Films in Santa Monica, California - aren't remotely bothered, and I guess the only way we'll ever see it in 3D or HD in Europe is in a cinema or from a Region 1 production where the different formats are on separate discs.
I managed to get the disk to start playing on my Panasonic BD60EB Blu-ray Player. When the disk is loaded the player scans it and goes to "stop". By pressing play then skip chapter the movie starts (after adverts) and a menu allows selection of 2D or 3D. Haven't got as far as checking out the sound problem.