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Principles of Hotel Front Office Operations

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Principles of Hotel Front Office Operations [Paperback]

Jeremy Huyton (Author), Sue Baker (Author)

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Product details

Paperback: 336 pages
Publisher: Cengage Learning EMEA; 2nd Revised edition edition (27 Nov 2001)
Language English
ISBN-10: 1844800903
ISBN-13: 978-1844800902
Product Dimensions: 24.4 x 18.8 x 2 cm
Amazon Bestsellers Rank: 400,420 in Books (See Top 100 in Books)

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Product Description

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

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Came in on time 29 Sep 2009

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I am very satisfied 12 Aug 2007

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