I read the instructions carefully and began assembling- I snapped the middle bit in place and quickly realised I had put it in upside down, I tried to undo it, pull it apart, etc, even drafted the help of my mother and husband but there was no going back! once assembled this piece locks in place and there's no going back without breaking it. Maybe as a first time mother with a new born baby I'm a little out of it but this seems like a simple enough mistake that can happen to anyone but its not fixable and you're left with half of a drying station. It looks like a great product but I will never know because they will not send me a replacement.