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The book presents the theory of value long established in economicsand details how any business can use various pricing strategies to create, communicate, and capture the value of their products and services. It takes a new approach of focusing on the external value as perceived by the customer and advocates matching price to value. Written in everyday language so it′s valuable to beginning executives as well as professional pricers and marketers, it covers:
Complete with examples from a multitude of industries and successful entrepreneurs and peppered with quotes from business experts as well as economists, the book is not a dry treatise on an ethereal economic theory. It′s lively and down–to–earth, using examples such as the high cost of popcorn in movie theaters, 99? pricing, and the way love–struck couples purchase engagement rings. It gets down–to–business, providing proven strategies and tactics CEOs, CFOs, marketing managers, and professional pricers can implement as a part of a value–based pricing architecture. If the purpose of your business is to add value to customers in order to earn profits, Pricing on Purpose can be incredibly valuable to your business!
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Baker argues that value is created outside the firm in the hearts and minds of customers and is largely independent of the time or effort taken to create it. The focus for pricing decisions therefore has to be the customer's perception of value - what would customers willingly pay for this product or service? Getting it too high will lead customers to walk away. Getting it too low will damage customers' perceptions of value.
Baker rightly dismisses those who bemoan that their services have become a commodity. They have merely failed to create value for their customers. That value depends not only on the function of a product or service but on the whole design of the customer experience or transformation (ie demonstrated outcome).
Everything - at every point of contact with customers - must act to create a perception of value. Baker lists the 5 Cs of value:
1. Comprehend value to customers
2. Create value for customers
3. Communicate the value you create
4. Convince customers they must pay for value
5. Capture value with strategic pricing based on value.
Different customers will have different perspectives on value and this justifies differential pricing. Baker examines various strategies for ethical differential pricing such as skim pricing where a relatively high price is set initially (to capture early adopters willing to pay more) before lowering prices, perhaps with a slightly different product, for the mass market -think of hardback books, the newest mobile phones and iPods.
For me the most important question in the book is "Who is in charge of value in your firm? If your answer to that question is "everyone" then it might as well be no-one. Two organisations - both accountancy firms - have taken a lead in appointing a Chief Value Officer.
Baker argues his case well with a thorough analysis and sound theoretical underpinning. Notwithstanding this, it is very readable (I read it during a five-hour flight) with extensive quotes and illuminating examples.
I for one am looking forward to Ron's next book in his series on intellectual capitalism which will deal with key performance indicators for value and pricing competence.
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