The dress arrived within a couple days of ordering it. Placed in a bag, the dress was creased but nothing that couldn't have been sorted out with a steam or an iron. The dress was well made overall, with just a couple loose threads, but again, this is nothing that couldn't be sorted out. The only problem I found with the dress was that even though it was advertised to fit a 42" chest, I struggled to do the zip up at all as a 40" chest. I sent it back, and received a refund without argument. I would recommend this companies dresses to my friends, with the recommendation of getting the next size up, and also a petticoat to get the flared effect on the pictures.