Waited in all day. Game has not arrived even though delivery date was emailed to me as 6th November. Poor service Amazon. As a loyal and valuable customer I'm contemplating using a more reliable shopping site and returning this item... when it turns up
Well I got an email from Amazon, apologising and giving me a refund of the postage costs of £5.99. They said to wait until the 12th before contacting them again about non-delivery - BOLLOCKS to that I say, if it isn't here by tomorrow night, then I'm going out to buy this game for my son and will be returning the game (when it arrives) back to Amazon.
Very disappointed - this was ordered in September so there should be no excuse for it failing to turn up today. I was eagerly looking forward to playing this tonight with my son and being able to say I played it on the day of release, but now I can't.
ShopTo.net is a great website for games, preorders especially. I have received many pre-ordered games before their actual release date because they are so keen to get it to you on the day. They ship the games about 3-4 working days before release. I ordered the limited edition from amazon and it dispatched YESTERDAY. Supposedly arrives today, although I question whether that is true.
Preordered middle of October, didn't arrive yesterday even with First Class Delivery.
While I was disappointed I sent a quick support message to Amazon and they have refunded me the postage I paid.
So it didn't turn up when I wanted it to, fine, but that's not the end of the world and I will be pre-ordering from Amazon again in fact my Aliens: Colonial Marines pre-order will remain intact. I won't be using Game.co.uk again for pre-orders after their farce of a release for Mass Effect 3.
That's the best comment I've seen all day. If they are willing to refund your shipping, why hold it against them? I'm one of the lucky ones with Amazon. My only problem in 2 years of ordering was an error I helped cause. I absolutely love the people at amazon. Back at the release of Max Payne 3 (Disaster) I didn't get my pre-order code so I sent an email to them. In 2 MINUTES I got a phonecall from amazon, and 80 seconds before the call, as if coincidentally, I got the email confirming the code. There is no way 40 seconds was enough time for them to send out the code, so it was already on the way when I emailed. The chap offered me another one, but I said the code had come just before the call. If that isn't stunning service, I really don't know what is.
Amazon are fantastic, Market leaders as far as I am concerned.
Xavura, they are kind of limited with delivery options in the UK aren't they? The postal Carrier is the Royal Mail, any other carriers are closer to couriers and are more expensive hence why they are only available when you choose next day delivery (the option above First Class).
If Royal Mail make a mistake as they are prone to do and I've been on the end of it many times, that is not Amazon's fault and instantly refunding my postage is the best they can do. If as you say they didn't order enough stock then yes that is definitely their fault and they should be held accountable. BUT I think many people are going a little far by saying "I'm cancelling all my orders and going elsewhere! Rage Rage Rage etc..."
Halo 4 is a massive release and while maybe they should have been more prepared for the demand, I'm not going to hold it against them. I've still been able to play this fantastic game, maybe a day later than some but then if THAT is really important, perhaps you and others should direct your anger towards the US and their release dates almost a week earlier than Europe...
That's what I'm saying, if they are aware like the rest of us that Royal Mail are terrible then they shouldn't be guaranteeing anything should they? I assumed that by paying the highest possible delivery price like I did (it was like £4-5 extra), that it would come via courier but nope they just throw it in the post. I didn't read it, I just saw guaranteed one-day delivery and went with it.
If they're going to rely on RM then they should make it say "Note: Item will probably come 3-5 days later than expected". I wonder how many people would hand over their money then?
Regarding the release dates in other countries thing, that's irrelevant in this case as Halo 4 released on the 6th in the US too.
Looking at the forums there appears to be significant amount people who haven't yet received there copy of Halo 4 (me included). As it's now 3 days I would suggest that Amazon have been unable to fulfill all it's orders and the games haven't actually been dispatched at all. I've now cancelled all my pre-orders with Amazon. I would implore everyone affected to log onto the BBC Watchdog website and "send your story".
You seem to have been royally screwed by Amazon and therefore I apologise. It was my impression that the top delivery option (Next Day or Whatever they call it) was sent via courier and only Super Saver and First Class was sent via Royal Mail. Amazon should not be using the Royal Mail for next day delivery.
I also apologise for the comment on the US release, you are quite right that they got Halo 4 at the same time as us, but in some ways my point still stands. If playing early means a moan at the place you ordered from, perhaps moan at the US early releases is warranted as well because there is no good reason for it. Just be happy you get to play this amazing game at all, we could just as easily be lamenting the closing of the Halo series with Reach. :)
Just checked and I pre-ordered May 25th. Must admit I didn't pay for express delivery but I would have expected delivery by now. Never had any problems with previous preorders or purchases but would be extremely disappointed if this a stock issue giving the length of time I've had a pre-order placed. I must surely have been one of the first in the queue! Hey ho fingers crossed for tomorrow.