Same thing happened to me. They need to add it back to my pre-orders at the price they listed of £20.33. If they made a mistake by putting it at that price thats their fault not ours. We deserve to have it at the price advertised. Hopefully it's just a glitch...
Do me a favour and read the preorder guarantee - just go on the MGS page and click on it. Amazon have done a stupid, stupid thing because they have voided their own terms and conditions! You are to be charged the lowest price between ordering and release date, so that is £20.33. Remember to use your order number and quote it on the email so they can't then respond "Sorry, but without an order number you have no proof". If they refuse to sell it to me as they promised, then I won't be buying it from here.
'Metal Gear Solid HD - Collection (PS3)' (ASIN: B0058H1YOG)
was displayed incorrectly at the time you placed the above referenced order. Despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur.
In our Pricing and Availability Policy (see http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614), we state that where an item's correct price is higher than our stated price, we will cancel the order and notify you of that cancellation.
Your order has now been cancelled. If you still wish to purchase this item, please place a new order online which will be charged at the correct price, when we dispatch it to you.
Please accept our sincere apologies for the inconvenience caused by this error, and rest assured that we will continue to make every effort to maintain the accuracy of all prices on our site.
We look forward to serving you again in the future.
just got that as well. Dissapointed. But its not end of the world. Would have thought they noticed earlier since it was top of the entire game pre-order chart. Or unless they recieved such amount of orders they've tried to screw us over.
I received the same e-mail. It was at that price for at least three days over the Christmas period; it's not like it was an error that only lasted for a couple of minutes.
My complaint is based mainly on principle; I would expect Amazon to honour the price we all purchased the product at and learn from their mistake, rather than falsely advertising a product at one price and then raising the price in the hope that customers will just swallow it and cough up the extra money.
This is where large companies are a real let down; customer service disappears once an organisation reaches a certain size.
As per http://uk.camelcamelcamel.com/Metal-Gear-Solid-HD-Collection/product/B0058H1YOG This price was advertised between the 24th of December and the 3th of January. Seems like a long period for a pricing mistake... I don't care so much but AFAIK, the same happened with the preorders of SWTOR and Amazon had to grant a rebate to the people which had pre-ordered it because of the many complains they had.
Yeah mine was cancelled to today :-/ I think its out of order doing that(it happened with GT5 a few years back to) I don't care if it was a pricing mistake, not my problem LoL I should get it for the price i pre-ordered it at. I might order my games from somewhere else from now on :-/
COME ON AMAZON! YOU CAN AFFORD TO MAKE A SMALL LOSS TO KEEP YOUR LOYAL(i am 1)CUSTOMERS HAPPY NO? ;)
If Amazon.co.uk are operating in the UK, they're bound to follow UK Consumer Protection guidelines: http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-pricing-disputes/your-rights/
"Before you pay: If you take a wrongly-priced item to the till and the assistant spots it, they can refuse to sell it to you for that price. If you order an item on the internet, you don't have a legally-binding contract until the retailer has contacted you to confirm the order. If the wrong price is spotted before the retailer confirms the order, they do not have to sell to you at that price.
"After your order has been accepted: If your offer has been accepted (for example, you pay a deposit, OR RECEIVE A CONFIRMATION EMAIL), generally you can insist that the retailer sells you the goods for the price they were advertised at. If the retailer wants to charge you more, you may be able to buy the same item elsewhere and claim against the original trader for the difference in price. To do this you should write to the retailer in the first instance, explaining what you are doing. If it doesn't agree to refund you the money, you will normally then have to take a claim to the small claims court. "The trader could try to argue that it made a mistake with the pricing which could make the contract void. But it would have to show that the price was so low that you must have known it was not genuine: for example, a new leather jacket with a price tag of £2 on it."
Looks like not only are they not following Consumer Protection guidelines, but they're also breaking the terms of their own Pre-Order Guarantee. If the MGS HD game was priced £2.33 or something, then they could believably claim it was an error, but knocking about £10 off to make a price of £20.33 is a legitimate reduction, and I don't believe this.
In reply to Neural - Unfortunately this does not apply. If you look at the email you received when you placed your order you will find the following: Please note that for items ordered from Amazon.co.uk this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you.
Also in reply to Steven, the Price Guarantee for Pre-Orders doesn't apply to misprices. Its explicitly excluded in the T&C's.
All this said however, I'm still going to get them to call me so I can complain. £20.33 isn't that much cheaper than its on for now, if it was up for a fiver I'd understand, but at over £20 they should honour my order.
Well I won't be mentioning Consumer Protection Laws or their Pre-Order Price Guarantee as I've already shown neither of these apply, and I don't want to give Amazon any ammo for not honouring my order. The route I'm going to go down is that £20.33 doesn't look like a misprice when it stayed at that price for a week. Also its only gone up by under £10, so it wasn't an unrealistic price at £20 and they should honour it.
I have already complained as I ordered this item back in September (long before any price matching of Asda took place and then subsequently withdrawn saying it was a misprice). But I got Amazon's standard response:
The Conditions of Use and Sale displayed on our website clearly state that there is no contract between Amazon.co.uk and the customer for an item until Amazon.co.uk accepts the customer order by e-mail, confirming that it has dispatched the item. The order confirmation e-mail is simply an acknowledgement of our receipt of your order and no contract is formed until we send an e-mail confirming that we've dispatched the item.
Until that time, Amazon.co.uk is within its rights not to accept your order and may indicate its non-acceptance by cancelling your order.
This is not fair on the consumer as I saw the deal Asda were offering in December but then noticed Amazon's price drop to match Asda and so thought I was protected by Amazon's Pre-Order Guarantee. For that reason I didn't place an order with Asda but now I've had my Amazon order cancelled. Asda are no longer running their promotion on this game. So with Amazon's dirty tricks Asda do not get my custom and I lose out.