About the Author
is a renowned expert on personal effectiveness, specialising in mental strategy, non-verbal communication and relationships. She has 26 years' experience in consultancy and training with organisations in the public and private sectors. Susan writes several advice columns for magazines and websites in the United States and Great Britain, and contributes regularly to radio, television and the press. This is her eighteenth book; previous titles have been published in 31 countries and 22 languages.