We have recently moved to a large house that is impossible to heat, my daughters were complaining they were cold in bed so we ordered 2 double duvets thicker than the ones they already have.
The items were despatched quick, the customer service is faultless however:
1. The first duvet we opened was not a double, it was bigger than our king size so we presumed it was a Super King Size, upon turning it over there was a huge dark streak on the inside of the quilt on the material it is made out of.
2. The second duvet was indeed a double, we unrolled it from its wrapping only to find dirty marks all over it but again it seemed to be on the inside of the quilt and ground in.
Its obvious to me that these duvets were not quality control checked both in quality and with the right labels on the packet of one but as you will see here, its the MANUFACTURER not the company selling them that is at fault.
I e mailed the company about both of my issues, they said simply to return them and they would refund me, they apologised, they also said they would refund me my postage upon receipt.
My daughters however wanted quilts, one was here, she said as it seemed to be inside she would keep it, she has since had it on her bed and said although the quilt is very light its very snug and warm.
My other daughter has done without, we bought a bedspread instead that seems to have done the job.
I did rate this purchase as 'Manufacturer at Fault - Company Excellent Customer Service' but they asked me to withdraw my review as they liked to satisfy their customers. I did withdraw the rating but on thinking about it would rather people know as the whole point of a reveiw or a rating is to let others know so they can make their own mind up.
To sum up: Duvet itself according to my daughter is just what she wanted, warm and snug.
The company we actually chose to buy it from 'matching bedroom sets' is Excellent with their customer service and wanting every customer to be completely satisfied (5 out of 5) but as for the manufacturer they chose to buy from, I for one am dissapointed in the goods. The quilt packaging has 'Dreams' on it.
Hoping I have given enough information for an informed choice to take place.