- Full-duplex conference phone with 2-line operation
- Caller ID with call waiting
- 99-number programmable speed dialing
- Keypad-activated rear mic for maximum room coverage
- Integrated headset amplifier, hanger, and controls
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Product Description
POLYCOM SOUNDPOINT PRO SE225 220006325102 Phones IP and POTS Phones
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Most Helpful Customer Reviews
75 of 76 people found the following review helpful:
2.0 out of 5 stars
It's really an American phone...,
By A Customer
This review is from: Polycom SE-225 Soundpoint 2-Line Professional Conference Phone (Electronics)
I initially thought this would be a great phone to use in a home office environment. I often work from home and thought that a good quality speaker phone would be worth the steep asking price. It's also one of the few that supports dual lines, which I needed. I'd used Polycom equipment in a commercial environment before and I'd always been impressed by the sound quality, and true duplex features. Unfortunately I was not as impressed with this phone, especially when the second (rear) microphone was activated. To be fair I did not have the phone for long, but when I did try to use the conference facility, I found that voice levels would raise and fall (I think the phone was trying to automatically determine the correct setting) but it never seemed to settle, and so bits of conversations were lost.Polycom did get some things right, for example; there was a nice long combined power/telephone line cable allowing both input lines to be connected at the wall, which really helped to reduce clutter. There were plenty of buttons to assist in accessing both lines. The setup utility allowed for wide customisation to that it would probably work fine with most PABXs (not tested). I did find the display a little narrow, and hard to read, unless I was almost directly over the phone. The clincher for me, however, was lack of CallerId support. Sure it has memory to log heaps of incoming/outgoing calls, but without the CallerId this was next to useless. I double checked the Amazon listing, and sure enough CallerId was a listed feature, it's even listed on the outside of the box. It's only when you open and unpack it that you find a note inside saying "CallerId not supported". I called the UK Polycom support line and was informed that the phone only supports "Bell Systems" (i.e. American CallerId). According to their support representative there are no plans for a fix either; "...it's just not worth trying to support all the European standards". Amazon were very supportive through the returns process, but I'm still searching for dual line/speaker phone that works in the UK, so seeing this listing still un-modified, I was prompted to post a review to help would be users.
4 of 4 people found the following review helpful:
1.0 out of 5 stars
A great phone - when it works!,
By Tom Bombadil (SE England) - See all my reviews
This review is from: Polycom SE-225 Soundpoint 2-Line Professional Conference Phone (Electronics)
I wanted a good quality speakerphone for my office, and having had excellent service in the past from its bigger brother (a true conference phone) I decided to spend the additional money required to buy the Polycom Soundpoint. When it's working properly it is very good indeed, but I am now on my second replacement unit - which is behaving very much as its two predecessors. For a minority of calls, both myself and the other party find that the volume levels have dropped to the inaudible - I literally have to shout in order to ask the other person to hang on whilst I switch to an old deskphone I now have to keep nearby! I have had the 'phone lines into my office checked by an engineer, and have loaned the three polycom units now sent to me to colleagues in order to verify that everyone experiences the same problem.
That this affects only 10% of calls is irrelevant in that each failure causes annoyance and frustration. I have decided to 'write off' the money spent and to move on to another manufacturer - this time I'll do it on the basis of personal recommendations. What a shame, what a waste.
1 of 1 people found the following review helpful:
4.0 out of 5 stars
Good quality and value conference phone,
By
This review is from: Polycom SE-225 Soundpoint 2-Line Professional Conference Phone (Electronics)
I have used this as a speaker phone for the last 6 months and it has worked very well in that time. The handset on it is not great (very tinny), but the speaker functionality is excellent.
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