Stemming from a sociological view of language in use, this book shows that politeness strategies are the basis for social order. The authors advocate as well that politeness fuels the interactions any rational individual in all societies performs while using language to communicate and share experiences with each other. Any individual holds a specific face, that is, if the face is positive, the individual allows for a more "softly" interaction. By contrast, if the individual's face is negative, a more formal way of using language is required, in order to minimise any imposition upon the listener. So the authors demonstrate that politeness is far more than a guide to the rules of diplomatic etiquette. The book is, in fact, an invaluable source for lay people as well as linguists who seek to understand politeness as a realisation of power and agreement through language in use.