The frame arrived quickly and the box was well protected although the black frame was scratched from behind (this must have occurred at the factory as the box is security sealed. The screen has good detail, unfortunately it is a 16:9 screen rather than a 4:3 which means that it either crops your photos, or you have to put up with black bars at the sides (not using the whole screen width). It has taken me some time to adjust the brightness/contrast and colour/tint and I'm still not happy with it. Skin tones seem bland but reds/greens are too bold. Dark pictures are too dark but light pictures are too bright. I was also expecting to plug the frame into my PC, via the USB, and be able to copy files onto the separate SD card, however I cannot. The menu functions are slow and occasionally the frame gets confused and freezes. Over all it's not bad and the quality is certainly better than some screens I have seen but I have seen better 4:3 screens for a slightly cheaper price.