- Paperback: 96 pages
- Publisher: A Butterworth-Heinemann Title; 2nd Ed edition (18 Mar 1998)
- Language English
- ISBN-10: 0750639865
- ISBN-13: 978-0750639866
- Product Dimensions: 20.7 x 12.5 x 0.8 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 415,642 in Books (See Top 100 in Books)
- See Complete Table of Contents
 Trade In this Item for up to £0.25
Get an extra £5 when you trade in books worth £10 or more until June 30, 2012. Trade in Pocket Guide to TQM (Mini pictorial guides) for an Amazon.co.uk gift card of up to £0.25, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Find more products eligible for trade-in.
|
Product details |
More About the Author
Product Description
Review
'... excellent drawings providing easy to understand visual explanations
and anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick
'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
and anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick
'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
Product Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.
Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Part of the popular and original series of pictorial guides
Enables students and managers to grasp the basic concepts of TQM
TQM presented in its simplest, clearest and most memorable form
Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Part of the popular and original series of pictorial guides
Enables students and managers to grasp the basic concepts of TQM
TQM presented in its simplest, clearest and most memorable form
Inside This Book
(Learn More)
First Sentence
In business, a major driving force is the element of competition. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
In business, a major driving force is the element of competition. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organise and find favourite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
6 of 6 people found the following review helpful
Format:Paperback
This short book is an ideal and fun way to learn quickly about the important principals of TQM.
I would say it is a must have for senior management who are contemplating TQM for their companies but don't have time to read lenghty texts and for students who need to recap but can't face re-reading those same chunky tomes!
Through simple (but well drawn!) cartoons little book has certainly made the topic of management systems more entertaining and accesible. A must have for any TQM buff!!
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
1 review
1 of 1 people found the following review helpful
Oakland and Morris simplify a Complex Topic
5 July 2001
Format:Paperback
I'm working on writing a guidance document on developing quality systems for use by the Environmental Protection Agency. In the process, I've reviewed a lot of books on quality (e.g., Deming, Juran, Crosby, Goetsch and Davis, Beckford, Dobyns and Crawford-Mason, and Oakland to name some). Discussions of quality can get pretty abstract quickly. Sometimes it feels like I'm in a quality fairyland that's mostly separate from everyday life. Oakland and Morris have presented this very complex topic in terms that most people can understand. The abundant graphics explain as much about quality as does the clear text. This book serves as a good starting point for understanding how quality concepts and tools can be applied in everyday workplaces. If necessary, one could then read other books for more detailed information about quality systems. My only quibble is that this book needs a list of suggested reading for more detailed information about quality concepts and tools. Oakland's other books are pretty useful themselves and could have been mentioned.
Was this review helpful?
Let us know
Listmania!
Look for similar items by category
- Books > Business, Finance & Law > Economics
- Books > Business, Finance & Law > Management > Management Skills > Leadership
- Books > Business, Finance & Law > Management > Production & Quality Control
- Books > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
- Books > Business, Finance & Law > Professional Finance
- Books > Business, Finance & Law > Sales & Marketing
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Industrial Quality Control
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Productivity
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
