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Quality Planning and Analysis (Mcgraw-Hill Series in Industrial Engineering and Management Science) [Hardcover]

J.M. Juran , Frank M. Gryna

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Table of Contents

Basic concepts; company wide assessment of quality; quality improvement and cost reduction; quality planning and sales income; control of quality; strategic quality management; organization for quality; developing a quality culture; basic probability concepts; statistical tools for analyzing data; understanding consumer needs; designing for quality; designing for quality - statistical tools; supplier relations; supplier relations - statistical tools; manufacture; statistical process control; inspection, test, and measurement; inspection and test - sampling plans; marketing, field performance, and customer service; marketing, field performance, and customer service - statistical tools; administrative and support operations; quality information systems; quality assurance.

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