- Hardcover: 640 pages
- Publisher: McGraw Hill Higher Education; 3rd Revised edition edition (Mar 1993)
- Language English
- ISBN-10: 0070331839
- ISBN-13: 978-0070331839
- Product Dimensions: 23.6 x 16.8 x 3.3 cm
- Average Customer Review: 4.0 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,303,164 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
Written by internationally recognized leaders in quality, this book provides comprehensive coverage and reflects modern thinking on quality in the 90's and into the 21st century. It gives balanced coverage of the impact of quality on all organizational activities - managerial, statistical, and technical - which organizations need to achieve quality objectives. The systems approach is threaded throughout the book by discussing quality assessment, key quality processes, and the quality activities in 11 functional areas of an organization. The new edition has been thoroughly updated and covers new topics such as concepts and examples for the service industry, strategic quality management, competitive bench-marking, quality function deployment, self-managing teams, employee empowerment, zone control charts, and box and whisker plots. There is also detailed discussion of quality planning, control, and improvement processes. A solutions manual is also available (0-07-033184-7).
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First Sentence
Two dramatic examples illustrate how quality has an impact on both sales revenue and costs. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Two dramatic examples illustrate how quality has an impact on both sales revenue and costs. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
1 of 1 people found the following review helpful
Format:Paperback
It is a great opportunity for a better understanding of the concept of quality, especially now when all the industries are facing the same problem : cheaper labour from east against better quality from west.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
4 reviews
7 of 7 people found the following review helpful
Good all around Quality Engineering handbook.
17 Aug 1999
Format:Hardcover
This book presents most aspects of Quality Engineering in an easy to understand format. Includes many Quality Engineering examples. Highly informative, a must for the CQE exam.
8 of 11 people found the following review helpful
Practical Methods for Administering Quality Systems
11 Jun 2000
Format:Hardcover
20 years before anyone in the US heard of ISO 9000, Juran proposed the same ideas. He described comprehensive, documented quality management systems that were backed up by performance metrics and quality audits. Juran also pioneered quality circles and teams long before these ideas became cliche.
I find Juran immensely useful in my quality practice. This book remains one the standard works that I keep going back to. Juran's concepts are much more "applied" than "theoretical". Deming's works seem so distant, and esoteric. Juran has been there, done that. And, his methods work!
1 of 1 people found the following review helpful
a really good book on a subject that can be boring
20 Feb 2006
Format:Hardcover|Amazon Verified Purchase
Because of work, I have had to read a lot of books on this topic... most of them are dry-textbook reads that you have to slog through. This one was well written - the text was easy to read - the diagrams and examples were interesting, and I found myself gaining new insights because I was actually reading the text instead of skimming it. Mr. Gryna clearly has the years of experience needed to write this kind of book, but he also has the teaching style of one of your favorite teachers.
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