On opening the box which was intact, the item was damaged where the floor and walls had been screwed together, so the item should not have been shipped. This was reported to Amazon on Boxing Day. Collection was arranged for the 29th January and a replacement was arranged by Amazon as requested. I am pleased to say the replacement item arrived intact on the same day that the collection was going to be made. This allowed me to give my grandaughter her broken Xmas day present replaced very quickly by Santa! Whilst disappointed with the damage, Amazon replaced the item quickly, the damaged item was collected by a different courier. The hospital and accessories are nice toys and I would recommend them and thank Amazon for the smooth and quick delivery of the replaced item. All the items ordered from Amazon/others arrived in time for Xmas irrespective of the bad weather and postal delays so I would like to say thank you.