Peter Farenden is an IT service management and business analysis consultant trainer with over 30 years of experience spanning IT management, business analysis and project management. Peter has delivered training courses for many years to thousands of delegates wishing to become qualified in IT service management. He prides himself in delivering training courses in a lively and enthusiastic, interactive and innovative manner whilst communicating clearly the subject matter. Over this time Peter has accrued many stories, analogies and examples that explain the principles, concepts and framework of ITIL in a clear, simple manner. Many of these have found their way into ITIL For Dummies.
ITIL For Dummies covers all the ITIL service management processes that span the service lifecycle and provides an excellent introduction for anyone wishing to get to grips with IT service management. You can find out more at www.tanlantraining.co.uk