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Pervasive Information Architecture: Designing Cross-Channel User Experiences Paperback – 30 Mar 2011

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"This book is required reading for all information architects and user experience designers. It's a brilliant guide to the design of products and experiences that bridge multiple platforms and channels. The best book you'll find about the emerging practice of cross-channel user experience design."-- Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web

"The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field's foremost thinkers, is a shining landmark for this new world."-- Cennydd Bowles, author, Undercover User Experience Design 

"It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients." --Andrew Boyd, UX Community Lead, SMS Management and Technology (

About the Author

Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Boras, Sweden.An ICT professional since 1989 and a practising information architect since 1999, Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute. He pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture.

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Most Helpful Customer Reviews on (beta) 5 reviews
22 of 23 people found the following review helpful
Great thesis, unbearably verbose 15 May 2011
By BridwellWorkshop - Published on
Format: Paperback Verified Purchase
First, the thesis of pervasive information architecture reflecting the manner in which information is accessed and interacted with in current technologically and marketing driven global society is profound and insightful. The authors really dig deep into the philosophical, sociological and psychological underpinnings of their thesis, and do so with varied and authoritative references. A definite contribution to the conversation.

Second, however, they are incredibly verbose in communicating their thesis. So much so that of the 230 pages of text, 150 or so could be cut and the reader would still be able to walk away with as much insight as they would reading the entire text. References to authorities of various disciplines, and supporting logic of their claims are supplemented with very lengthy illustrations and case studies that are whimsical and entertaining to family and friends, but for those who are busy and looking to grasp the future of IA are (at least to this reader) annoying and frustrating. Ironically, the bulk of the text makes "wayfinding" (read 'thesis-finding') in this text as frustrating an inverted Cambridge map. Sadly, the way in which the text is written one must scan the entire text to retrieve the nuggets of truly relevant material. If the writers/editors/publisher had inserted chapter summaries or the like that highlighted the main points with brief explanations, that would increase the ROI of this text greatly. They do include bullet points at the end of each chapter, but those are so brief and superficial as to not reflect the truly valuable information the authors presented interlaced amongst the exhausting verbiage.

Nevertheless, their thesis is sound, their cross-disciplinary references valuable and valid, and the core messages of the text are wonderful. Cut the fluff and this would be a fantastic read! I would give 5 stars for value of insight, 1 for lack of quality editorial redaction.
5 of 5 people found the following review helpful
Excellent! Golden Gate to the IA realm 26 Aug. 2011
By Raul - Published on
Format: Kindle Edition Verified Purchase
I found this book really good.
Eventhough I agree with previous comment in terms of length of verbiage, I felt this book provided an invaluable insight in lots of different aspects of information architecture.

My background is not on web design or development, but I've come to this field based on the goal of increasing value of users, by enabling platforms in order to easier people to find what they're looking for and increse efficiency. This book cover such a wide topic in a very interesting and profund way. The books is mainly structured like this:

Chapter 1. From Multichannel to Cross-channel
Chapter 2. Toward a Pervasive Information Architecture
Chapter 3. Heuristics for a Pervasive Information Architecture
Chapter 4. Place-making
Chapter 5. Consistency
Chapter 6. Resilience
Chapter 7. Reduction
Chapter 8. Correlation
Chapter 9. Designing Cross-channel User Experiences

Authors take you to history, cases, and reference other books in such a way, that really get you inmersed on the topic. I started from this book, and the extense amount of sources has lead me to start digging more and more into those sources (now, I'm getting familiar with more authors, books, research that I could imagine when I started the book).

It's true that for today business world sometimes you just want to get to the meat, but the substantiation provided for the authors has been an important part to me in order to get a more complete view and better understanding.

It's true at the beggining the book seemed to me somewhat though in terms of pure content and reference, but being so interested at the same time kept me going.

Also, the kindle version with the Text-To-Speach, helps a lot (Thanks Amazon, the kindle reads the book aloud to me, while I'm driving, and I check and revise again on the kindle for PC version) ...
Last but not least, interestingly enough, the Kindle version, with it's black&white approach did not communicate fully the pictures and images on the book (many of them with colored references for the topics covered)

Above all ups and downs, in terms of redaction and verbiage, the book as played a role of Gate into the IA realm and has invited me to search for more. To me, that's enough for a 5.
5 of 5 people found the following review helpful
Great, inspiring book. Plenty of ideas. 31 Oct. 2012
By S. Manzoli - Published on
Format: Paperback
I agree with previous readers that this book provides great content.

As per the form, I didn't find it verbose at all. Instead. It's a beautiful read, that never gets too technical. The authors tell a different story at every chapter, divert from linear path of argumentation, borrow from literature, music, philosophy, anthropology. That's true. But this gets the whole thing only better.
1. They trigger readers' curiosity
2. They help keeping an open mind - IA is not only technical stuff after all. It needs cross-fertilization. The whole book is overflown with ideas and the reader gets overflown too.
3. Examples, stories, case studies help memorization.
4. The book makes you enthusiastic about the topic. Literally. You stop reading and you start thinking - like when you get out of the cinema and start puzzling about the movie you've just seen.

How pervasive it is, the book itself indeed.
A necessary, relevant, essential text on IA 17 Jan. 2015
By Andrew Hinton - Published on
Format: Paperback Verified Purchase
Now that it's been out for a couple of years, it's become more clear how essential, timely, and necessary this book is. The recent newfound interest in the new branding for ubiquitous computing -- the "Internet of Things" -- along with the rise in demand for coherent service design across many contexts -- means that designers have to understand many dimensions of the way meaning works, far outside the confines of individual websites, apps, or devices. Physical and digital information are stitched together through culture and language, and that reality is refreshingly apparent in Resmini's and Rosati's approach here, where they delightfully engage in stories, anecdotes, and touchstones to flesh out the body of their essential thesis. For some, these discursive tributaries may seem extraneous; but for readers like me, they bring richness and personal meaning into what otherwise might be merely abstract concepts. The fact that they managed to get a solid set of heuristics, a concise history of the discipline, and a solid methodology for pervasive IA all into under 200 pages -- and still manage to tell engaging, relevant stories along the way -- is amazing. This sort of text brings the "humanities" perspective into the science of the discipline, much like Steve Jobs used to preach about doing. That's part of the merit of this book.
This is an important text in the evolution of information architecture, written with equal parts rigor and humor. It's like a graduate school course in IA, building on earlier methods-based instructional texts in the discipline. I recommend it heartily and frequently. Get it.
(Full disclosure: I do have a contributed passage in the book. Please don't hold that against it ;-)
0 of 3 people found the following review helpful
Great deal! 1 Mar. 2013
By Mariana Cantisani - Published on
Format: Paperback Verified Purchase
I received the item before the date, in perfect conditions, it was a great deal!
I had the ebook, but really needed the print edition, it is awesome this readign about Pervasive Information Architecture, the only bibliography ever published about this topic! Thanks Resmini and Rosati for all your effort to bring this high quality information and thanks again for sharing your knowledge!

Mariana Cantisani Padua
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