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Pervasive Information Architecture: Designing Cross-Channel User Experiences Kindle Edition


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Length: 274 pages

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Review

"This book is required reading for all information architects and user experience designers. It's a brilliant guide to the design of products and experiences that bridge multiple platforms and channels. The best book you'll find about the emerging practice of cross-channel user experience design."-- Peter Morville, foreword author and author of Ambient Findability and co-author of Information Architecture for the World Wide Web

"The rise of pervasive technology encourages information to roam free from the confines of the desktop into every aspect of our lives. To navigate this complex, cross-media environment, we need master architects. This book, from two of the field's foremost thinkers, is a shining landmark for this new world."-- Cennydd Bowles, author, Undercover User Experience Design 

"It has been a long time since I've been excited about an Information Architecture book. Andrea and Luca have done something truly innovative in bringing Information Architecture out of the design studio and into the streets. A lot of people talk about "pervasive" and "holistic" as ideals -- this book provides solid thought around cross-channel/multi-channel customer experience design. It effectively challenges the view that any one service delivery channel (such as web, or call center, or shopfront) can be considered in isolation. I will be actively recommending this book to colleagues and clients." --Andrew Boyd, UX Community Lead, SMS Management and Technology (http://smsmt.com

About the Author

Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Boras, Sweden.An ICT professional since 1989 and a practising information architect since 1999, Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute. He pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture.

Product details

  • Format: Kindle Edition
  • File Size: 3523 KB
  • Print Length: 272 pages
  • Publisher: Morgan Kaufmann; 1 edition (23 Mar. 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004W7D2T8
  • Text-to-Speech: Enabled
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  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #596,285 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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