Performance Through Learning: Knowledge Management in Practice (Improving Human Performance) [Paperback]

"Performance Through Learning is a terrific book that does a great job in presenting the challenges and opportunities of knowledge management and organizational learning. The case studies highlight best practices of companies around the world. I thoroughly recommend this book to anyone interested in preparing organizations to successfully face the future."
-- Dr. Mike Marquardt, Professor, George Washington University; Author, Building the Learning Organization

"This is the most definitive work I know of that clearly links knowledge management strategy with enhancements in organization learning. Complete with several first-hand accounts of related case studies, Gorelick and her collaborators make it clear to all who will listen that KM has become a powerful, new social science, not a fleeting technology, and is here to stay!"
-- Mark W. McElroy, President, Knowledge Management Consortium International (KMCI), CEO, Macroinnovation Associaties, LLC

"Most books on KM focus on either practice or theory. This one brings them together using real experience to bridge across know-what, know-how,
know-why and know-when. Regardless of where you are on your KM journey, this book will help you take a next step."
-- Kent Greenes, Chief Knowledge Officer & Sr VP, SAIC

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes:

*An overview of theory
*Case studies and practitioner stories from a range of KM initiatives
*Tools and techniques for implementing an effective KM strategy.

Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

*Authors from US, Canada, South Africa, and UK give this book an international perspective
*Only book to focus on measurement using balanced scorecard and other HR measurement tools
*Provides empirical case studies of how leading organizations in 4 countries have achieved benefits from KM

Dr. Carol Gorelick is a co-founder of Solutions for Information & Management Services, Inc., a management consulting company. Her clients span the globe with offices on multiple continents. Representative clients include First Union National Bank, BP International, Bankers Trust Company, IBM, JPMorgan Chase, Lotus Development Corporation, New York City Board of Education, SBC Warburg, Scholastic Magazine, Credit Swiss First Boston, The Wilkerson Group, and Xerox Business Services

Kurt April, full-time Senior Lecturer and Sainsbury Fellow at the Graduate School of Business of the University of Cape Town, South Africa, lectures and researches in the disciplines of IT & E-Business Strategy, Knowledge Management and Leadership.