 Trade In this Item for up to £21.90
Get an extra £5 when you trade in books worth £10 or more until June 30, 2012. Trade in Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships (Financial Times Series) for an Amazon.co.uk gift card of up to £21.90, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Find more products eligible for trade-in.
|
Frequently Bought Together
Product details
|
More About the Author
Product Description
Review
"
The Performance Prism approach has helped to transform our management systems. The result has been greater insight leading to focused actions delivering tangible benefits. If you are looking for a process that will raise the level of debate in your Boardroom, you've found it."
- David Coles, Managing Director, DHL International (UK) Ltd
"By now one would expect organizations to have solved Performance Measurement, but not so and with the ever-growing number of possible approaches around, it is refreshing to get a well-researched comprehensive view of this critical issue from one book. The Performance Prism provides a complete roadmap to measurement. I found it both extremely interesting and very useful."
- Robert C. Camp, PhD, P E – Best Practice Institute, USA
"This book will stimulate the reader to apply better, more comprehensive measurement of dimensions of the business that will make a real difference in the short and long term."
- Dr Neville Bain, Chairman, Hogg Robinson
"The Performance Prism recognizes the importance of companies taking a holistic approach to stakeholder management in the ‘show me/involve me world’ of today. The authors present a wealth of case studies and simple checklists designed to help managers focus on key measures of performance. The emphasis is on applying those that provide meaning not just data to deliver maximum business value."
- Mark Wade, Sustainable Development Group, Shell International Ltd
"A groundbreaking new look at how to better understand your organization, and take the right steps to improve performance."
- Herman Heyns, Accenture
Product Description
"You get what you measure," says the old adage. But is your organisation getting what it needs from its existing performance measurement system?
Many organisations have tried various scorecarding approaches, but have found that they didn’t deliver what they wanted. Others have found that 1990s frameworks are inadequate for today’s increasingly complex business environment of multiple priorities and stakeholders.
Apart from shareholders and customers, several other stakeholders have a vital role to play today – such as employees, intermediaries, suppliers, alliance partners, regulators and communities. Stakeholder relationship management is the key to successfully navigating the many pitfalls of managing in this new and rapidly evolving climate.
The Performance Prism
presents an innovative and practical solution to this phenomenon and provides the answers to contemporary managing-with-measures challenges. It puts key stakeholders, and managing the organisation’s relationship with each of them, centre stage with a novel framework. And, unlike some other approaches to the subject, it provides a level of granularity that allows you to implement it successfully.
Just another management theory? On the contrary, the authors – from Cranfield School of Management’s Centre for Business Performance – explain what you need to do, why it needs to be done, and how to do it, illustrated with many examples of both best and worst practice.
We have been informed that some of the CD Roms supplied with this book have had faults. If this is the case with your copy, please contact our Customer Service Team on +44 (0)1279 623923 enq.orders@pearsoned-ema.com for a replacement CD Rom and quote the number ISBN 027366347X.
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product)
|
Sell a Digital Version of This Book in the Kindle Store
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
I discovered this book as part of my research into performance management theory in September 2002. As a performance management practitioner I was keen to understand the academic slant on the subject, particularly since I was in the throes of setting up the performance management infrastructure for my new employer North Yorkshire County Council.
I really hit pay dirt with this book, it is punchy and peppered with anecdotal evidence to support the authors thinking.
Moreover the book takes the trouble to build the Performance Prism approach "before your very eyes" as it neatly sutures the new thinking with the old perceived wisdom that is documented in the book.
A major plank of the Prism theory is to expand Kaplan's original 4 perspectives into 5 modernised perspectives that, for example, supplant the shareholder perspective with a more inclusive stakeholder perspective.
Furthermore Neely et al have developed the notion that stakeholders have responsibilities to the organisation as well as demands on it, and this is very powerful, particularly for Public Sector organisations such as my own.
This book provided a major source of intellectual capital that significantly shaped our eventual performance management framework.
The central theme of the book the "Performance Prism" has also provided everyone involved with performance management in our organisation with an essential visualisation, a paradigm if you like, as to what represents fit for purpose performance management.
Yet another very useful feature of what is essentially a very practical book, is the inclusion of acid tests such as the "10 Point Test" which on the one hand provide a great benchmark for reviewing existing performance indicators and on the other hand provide a great tool for crafting new ones.
In the last eighteen months I have found myself continually referring to this book during the course of my work to ensure that we stay on the theoretical straight and narrow.
If I was heading for a desert island and I was only allowed one book on performance management then "The Performance Prism" would be it!
Listmania!
|
|
Look for similar items by category
- Books > Business, Finance & Law > Economics
- Books > Business, Finance & Law > Management > Management Science
- Books > Business, Finance & Law > Management > Production & Quality Control
- Books > Business, Finance & Law > Professional Finance
- Books > Business, Finance & Law > Small Business & Entrepreneurship > Entrepreneurship
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
