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Performance Drivers: A Practical Guide to Using the Balanced Scorecard (Business) Paperback – 24 Apr 2001


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Product details

  • Paperback: 364 pages
  • Publisher: John Wiley & Sons; New Ed edition (24 April 2001)
  • Language: English
  • ISBN-10: 0471495425
  • ISBN-13: 978-0471495420
  • Product Dimensions: 13.1 x 2 x 20 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 1,142,205 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Inside Flap

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management,intellectual capital and quality management. --This text refers to the Hardcover edition.

From the Back Cover

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. Previously, many organizations had built their business objectives around financial targets and goals that bore little relation to a long–term strategic vision. Typically, this leaves a gap between the development of a company′s strategy and its implementation. The business scorecard, however, provides a more ′balanced view′ by looking at not just financial concerns, but also customers, internal business processes, and learning and growth. But it is not just a system of performance measurement – by focusing on future potential success it can be used as a dynamic management system that reinforces, implements and drives corporate strategy forward.

In this book, the authors draw on their extensive experience with scorecard projects to provide a step–by–step method for introducing the Balanced Scorecard into an organization. This is done through the use of some of the most important practical examples in existence, with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. The desired strategic control system using scorecards that is presented focuses on creating and communicating a total comprehensive picture to all members of the organization from the top down, a long–term view of what the company′s strategic objectives really are, how to make use of knowledge gained through experience and the required flexibility of such a system to cope with the fast–changing business environment.

The treatment of the Balanced Scorecard in this book should not be seen in isolation, but will be of interest to any organization introducing new forms of control. Related areas of interest include performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management, intellectual capital and quality management.


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31 of 32 people found the following review helpful By A Customer on 9 Aug. 2000
Format: Hardcover
I read this book for the first time during my revision period and found it absolutely invaluable. The balanced scorecard can be applied in almost any business whether it is small, medium sized or a large organisation. During my management courses we studied many theories and models but the balanced scorecard ensures that our chosen theory and model is applied throughout the organisation and has an impact on the finances (The lifeblood of an organisation) a Personnel perspective, marketing and sales as well as innovativeness. What I found most intriguing was that this book has provided real examples of large organisations and their implementation of the balanced scorecard. Companies such as The Halifax Building Society, British Airways are prime examples. I would use it in my company to keep a tab on the vital areas that are so crucial in making the organisation rund smoothly.
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By Colleen on 1 July 2010
Format: Paperback
A very practical and assessable tool kit for working out how to match a firms everyday activities to their long term strategy
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1 of 4 people found the following review helpful By A Customer on 11 May 2003
Format: Hardcover
Although the content of this book is good, I found the repetition in places extremely irritating. While this is to be expected when 3 authors collaborate, I would have thought that more editorial discipline could have been applied.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4 reviews
71 of 73 people found the following review helpful
Timely book, time consuming style and read!!! 27 April 1999
By A Customer - Published on Amazon.com
Format: Hardcover
This book comprises a consultant's accumulated accumulated knowledge from applying the Balanced Scorecard (BSC) to a range of client problems and businesses. It uses a rich panoply of actual cases, analysis and frameworks to develop its arguments and demonstrate how appropriate and adaptable BSC is to today's business. However, whilst the form of today's business is lean, and concerned with pace and execution, the style of this book is often cumbersome and slow to realise its points and conclusions. In summary, there are rich seams of applied knowledge in this book, but the mining of those seams is unnecessarily time consuming. Minus at least one and half points for my efforts! Callum Morrison
54 of 60 people found the following review helpful
An excellent guide for the balanced scorecard applications 14 April 1999
By Turgay BUGDACIGIL - Published on Amazon.com
Format: Hardcover
In this groundbreaking study Nils-Goran Olve, Jan Roy and Magnus Wetter (CERPO Management Consultants, Stockholm [...]) introduce step-by-step the balanced scorecard applications into organizations with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. As stated by Olve et.al. in some of these cases the balanced scorecard was introduced primarily as a method of "operational control".
This study presents practical guidence for the balanced scorecard applications in some areas like performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management/information systems, intellectual capital and TQM. I highly recommend this excellent study to all executives who have strategic vision.
For a different point of view about the balanced scorecard applications see "Emotional Capital/Kevin Thomson".
4 of 5 people found the following review helpful
Highly Recommended! 13 Sept. 2002
By Rolf Dobelli - Published on Amazon.com
Format: Hardcover
Performance Drivers provides a comprehensive explanation of the balanced scorecard system, which is designed to help companies measure and improve their performance. More importantly perhaps, the book also includes an honest assessment of the balanced scorecard's shortcomings and weaknesses, along with suggestions on how you can improve the effectiveness of your own system and increase its chances of success. The writing tends to the dry, which might be a result of the translation from its original Swedish. Nevertheless, we from getAbstract strongly recommend this book to anyone interested in learning the intricacies of the balanced scorecard.
6 of 20 people found the following review helpful
Performance Drivers: A Practical Guide to Using the Balanced 16 Jun. 2000
By C.O.Rodrigo Siles Lora - Published on Amazon.com
Format: Paperback
Absolutely a Practical Guide
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