Perfect Phrases for Customer Service, Second Edition and over 2 million other books are available for Amazon Kindle . Learn more
FREE Delivery in the UK on orders with at least £10 of books.
Only 5 left in stock (more on the way).
Dispatched from and sold by Amazon.
Gift-wrap available.
Quantity:1
Perfect Phrases for Custo... has been added to your Basket
+ £2.80 UK delivery
Used: Good | Details
Condition: Used: Good
Comment: SUPER FAST SHIPPING, DISPATCHED SAME DAY FROM UK WAREHOUSE. NO NEED TO WAIT FOR BOOKS FROM USA. GREAT BOOK IN GOOD OR BETTER CONDITION. MORE GREAT BARGAINS IN OUR ZSHOP.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) Paperback – 1 Jan 2011

2 customer reviews

See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
£8.99
£3.30 £3.77
£8.99 FREE Delivery in the UK on orders with at least £10 of books. Only 5 left in stock (more on the way). Dispatched from and sold by Amazon. Gift-wrap available.

Special Offers and Product Promotions

  • Win a £5,000 Amazon.co.uk Gift Card for your child's school by voting for their favourite book. Learn more.
  • Prepare for the summer with our pick of the best selection for children (ages 0 - 12) across Amazon.co.uk.

Frequently Bought Together

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) + Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business) + Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Price For All Three: £36.07

Buy the selected items together


Win a £5,000 Amazon.co.uk Gift Card and 30 Kindle E-readers for your child or pupil's school.
Vote for your child or pupil(s) favourite book(s) here to be in with a chance to win.

Product details

  • Paperback: 256 pages
  • Publisher: McGraw-Hill Professional; 2 edition (1 Jan. 2011)
  • Language: English
  • ISBN-10: 0071745068
  • ISBN-13: 978-0071745062
  • Product Dimensions: 13 x 1.5 x 20.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 176,468 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, and more.

Product Description

About the Author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.

Inside This Book

(Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt
Search inside this book:

Customer Reviews

4.0 out of 5 stars
5 star
1
4 star
0
3 star
1
2 star
0
1 star
0
See both customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

2 of 3 people found the following review helpful By Marcus on 2 Jan. 2013
Format: Paperback Verified Purchase
The book is possibly more useful as a quick reference guide. It quite adequately lists the type of customer issues which may arise, in various situations. The instructions for tackling each of the issues is both concise and clear. In direct customer use, there is little time to reference the book (of course), but selected situations are easily referenced afterwards to see how the situation may have alternatively been handled. I fear that committing all examples to memory would be an unreasonable feat for anyone starting in customer care, but a read-through would at least prepare them for the scenarios, and at least some armoury to challenging situations when in the heat of battle.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By J. Rayner on 8 Sept. 2014
Format: Kindle Edition Verified Purchase
Used lots from this book recently - a good investment
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 27 reviews
16 of 18 people found the following review helpful
A must buy for anyone in retail! 18 April 2011
By Shannon Kiley - Published on Amazon.com
Format: Paperback Verified Purchase
I work in retail and I deal with upset and stressed out customers on a nearly daily basis. This book is a lifesaver. It gives to the point advice about how to deal with a wide variety of possible problems that come up in customer interactions and help you take control over the situation. The title really doesn't do it justice. It doesn't speak to the breadth of information the book contains. I highly recommend it and for under $10 it will repay you in a less stressful work environment.
8 of 9 people found the following review helpful
Perfect Phrases for Customer Service 22 Nov. 2011
By P. Mescher - Published on Amazon.com
Format: Paperback Verified Purchase
Bought this for my son-in-law when he started his new job. The book was excellent-- it brought up many situations that you hope never to encounter. My daughter who works with the public all the time enjoyed it also. What it does is prime your brain with some ideas on how to handle difficult situations, so that thinking on your feet is easier.
4 of 5 people found the following review helpful
Elementary... 22 April 2014
By KEITH HERMAN - Published on Amazon.com
Format: Paperback Verified Purchase
Perfect Phrases for Customer Service left me somewhat disappointed. It is a good book with sound advice and techniques, but it somehow feels not updated to address particular areas of customer service in the 21st century. Like I said, sound advice… but, I have heard it before. For example, there are an endless number of books regarding the topic of dealing with irate customers. You really have to differentiate yourself from all the others on the market to make “me” buy the book. Well, I took the chance and ordered the book. I was about a third of the way through and found myself day dreaming, reading the same paragraph over and over again and not understanding what I was reading because I had tuned out. I don’t like writing a negative review. I usually just keep my opinions to myself. In this case I wanted to let others know, if you’re a seasoned customer service professional you are going to be familiar with the contents of this book. If you’re just starting to taking the customer service path then you may find this book invaluable. I am rating this three stars because there is nothing really “wrong” with the book, but there is nothing in it you won’t have heard or read already. As I always say, this is just one person’s opinion and your mileage may vary. But if I can convey one piece of advice… that is to do your research thoroughly about which “customer service” book will meet your needs.
3 of 3 people found the following review helpful
Beyond Expectations 17 July 2013
By G M Zak - Published on Amazon.com
Format: Paperback Verified Purchase
Touches most specifics with the Midas touch. Ideal permanent reference guide. Author clearly has been there & done it, well.
6 of 8 people found the following review helpful
Excellent to read 6 Feb. 2012
By AG2000 - Published on Amazon.com
Format: Paperback
I highly recommend this book, I am customer services professional and I wanted to learn new techniques to handle an irate customer in the best way.

Customer is always right, I knew it right from the start of my professional career in customer services however honestly speaking I understood it pretty well when I read this book. It helped me to know the difference between "Active Customer Services" and "Pro-active Customer Services".
Were these reviews helpful? Let us know

Look for similar items by category


Feedback