- Paperback: 192 pages
- Publisher: Random House Business Books (21 April 1994)
- Language English
- ISBN-10: 0712659129
- ISBN-13: 978-0712659123
- Product Dimensions: 19.6 x 11 x 1.2 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 2,442,513 in Books (See Top 100 in Books)
- See Complete Table of Contents
Perfect Customer Care
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More About the Author
Product Description
Product Description
The only customers worth having are regular customers - those who come back to buy again and again. But they won't come back with those regular repeat orders unless you know how to look after them, how to provide what they want plus a bit extra, and how to add value to every transaction. This book explains how to motivate people to give first-class customer service and provides questionnaires which show the reader just how well his or her company is shaping up to this vital business requirement.
About the Author
The author Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.
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Customer Reviews
Most Helpful Customer Reviews
12 of 14 people found the following review helpful
Format:Paperback
This book not only explains the crucial aspects of customer care but ensures that you consider the holistic view. In other words, why schemes usually fail, how to establish a successful one and (more importantly), how to keep it successful.
Previously, I thought that my company was the only one stuck in the mid 20th century but Ted et al strike a cord - if your business is to be a winner in the 21st century you must take notice of the content of this book.
The only problem I found is trying to get top executives to realise that this is what it is all about! But it has given me the incentive to keep bashing them over the head with it!
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