- Paperback: 300 pages
- Publisher: Prentice-Hall (Jan 1980)
- Language English
- ISBN-10: 0136557791
- ISBN-13: 978-0136557791
- Product Dimensions: 20.6 x 14.7 x 2.5 cm
- Average Customer Review: 4.4 out of 5 stars See all reviews (20 customer reviews)
- Amazon Bestsellers Rank: 1,308,423 in Books (See Top 100 in Books)
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More About the Author
Product Description
Product Description
"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
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First Sentence
"Many people today yearn for warm, positive, meaningful relatedness to others, but seem unable to experience it." Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
"Many people today yearn for warm, positive, meaningful relatedness to others, but seem unable to experience it." Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
34 of 34 people found the following review helpful
Format:Paperback
Bolton's book has many things which interested me, but particularly important was his formula for three part assertion messages. I found this good to use in situations where I needed to be assertive - but in the past had not been. In framing the messages I was able to detect and weed out the (unhelpful) influences of my parents. As a parent I found it very useful in establishing good communications with my children.
24 of 24 people found the following review helpful
Format:Paperback
Avoiding communication barriers, understanding different techniques of reflection and when to use them. How to be more assertive in ways that respect others and keep me healthy. I think I am very lucky to have found this book. It is improving the quality of my relationships and so changing my life.
I would like to find a video to present in groups I attend that would spark some interest in the comm skills described in this book. I so much want to open others' minds to what the book has to say.
I would like to find a video to present in groups I attend that would spark some interest in the comm skills described in this book. I so much want to open others' minds to what the book has to say.
51 of 52 people found the following review helpful
Format:Paperback
I regularly coach groups on interpersonal communication and have to admit that this book, for me, was a real gem of a find. I have read many books on interpersonal communication ... and have generally been disappointed on the coverage of reflective listening and communication barriers ... Bolton's book ... was simple, easy to understand, easy to learn and follow ... and yet dealt with fundamental communication skills that you generally only see expert coaches or counsellors use. Wonderful!
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Most Recent Customer Reviews
People Skills
A very interesting insight into communication. I found myself seeing conversations I had with people very differently and recognised positive and negative traits.
Published 3 months ago by Fastrack
Fantastic for building better relationships with EVERYONE!
This book was actually a replacement for my partners as I accidentally lost it on a recent train journey. Read more
Published 4 months ago by Ms. M. Horwood
Excellent general introduction
An excellent general introduction to the topic of how to relate to other people, how to be more assertive etc. Read more
Published 7 months ago by Peter W. Burden
Read this book now
Excellent book on improving your communications and relationships. Clearly written with good examples, well structured and enjoyable to read. Read more
Published 12 months ago by Soft hands
A massive influence in my life
I got this book for myself when as a Nurse manager in the NHS, I had enrolled on yet another course from which I hoped to find something to inspire me in the profession. Read more
Published 15 months ago by Mr. A. C. Thorne
Good book spoilt by very poor printing and small font
This is an interesting book but almost unreadable print - small font and faint printing, which makes reading it a challenge !
Published 20 months ago by paulie
People Skills by Robert Bolton
I first read this book on my university course in 1995. The main part I liked about the book was the perceptive description of Road Blockers to communication that we all knowingly... Read more
Published 22 months ago by Kathy
A gem even for the schizophrenic/high function autistic
I am disabled through mental ill health. I have paranoia and depression. However so much of this was due to not having friends. Read more
Published on 31 Mar 2010 by The Italian Job
Disappointing
I got this book through work sometime ago and so far have read about a quarter of it. The book lost my respect from the beginning, the author has used some psychologically studies... Read more
Published on 21 Mar 2010 by jojo
People Skills
Text size is very small making the reading process laborious, you need 20/20 uncorrected vision to acquire this publication.
Published on 15 Dec 2009 by A. J. Maundrell
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