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People Skills

People Skills [Kindle Edition]

Robert Bolton
4.2 out of 5 stars  See all reviews (29 customer reviews)

Print List Price: £9.99
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Product Description

Product Description

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

· How to get your needs met using simple assertion techniques

· How body language often speaks louder than words

· How to use silence as a valuable communication tool

· How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Product details

  • Format: Kindle Edition
  • File Size: 4098 KB
  • Print Length: 322 pages
  • Page Numbers Source ISBN: B003YFIXHU
  • Publisher: Touchstone; Reissue edition (24 Nov 2009)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • Text-to-Speech: Not enabled
  • X-Ray:
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (29 customer reviews)
  • Amazon Bestsellers Rank: #43,306 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

Most Helpful Customer Reviews
29 of 29 people found the following review helpful
5.0 out of 5 stars Reader new to the subject 20 Nov 2002
Avoiding communication barriers, understanding different techniques of reflection and when to use them. How to be more assertive in ways that respect others and keep me healthy. I think I am very lucky to have found this book. It is improving the quality of my relationships and so changing my life.
I would like to find a video to present in groups I attend that would spark some interest in the comm skills described in this book. I so much want to open others' minds to what the book has to say.
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37 of 38 people found the following review helpful
5.0 out of 5 stars Essential for the non-assertive! 19 Feb 2000
Format:Paperback|Verified Purchase
Bolton's book has many things which interested me, but particularly important was his formula for three part assertion messages. I found this good to use in situations where I needed to be assertive - but in the past had not been. In framing the messages I was able to detect and weed out the (unhelpful) influences of my parents. As a parent I found it very useful in establishing good communications with my children.
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55 of 57 people found the following review helpful
I regularly coach groups on interpersonal communication and have to admit that this book, for me, was a real gem of a find. I have read many books on interpersonal communication ... and have generally been disappointed on the coverage of reflective listening and communication barriers ... Bolton's book ... was simple, easy to understand, easy to learn and follow ... and yet dealt with fundamental communication skills that you generally only see expert coaches or counsellors use. Wonderful!
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23 of 24 people found the following review helpful
3.0 out of 5 stars Not quite what I was looking for 2 Sep 2009
Format:Paperback|Verified Purchase
I really was looking for a book to help me deal better with social situations as I am very shy. The first part of this book seemed to be aimed at people training to be counsellors as it was all about how to listen to people when they have a problem. Having said that I tried some of the techniques and people did open up to me a bit more to me. However, generally speaking I made a bad choice and this was not the book for me.
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5 of 5 people found the following review helpful
5.0 out of 5 stars A massive influence in my life 12 Feb 2011
By Mr. A. C. Thorne VINE VOICE
I got this book for myself when as a Nurse manager in the NHS, I had enrolled on yet another course from which I hoped to find something to inspire me in the profession. The course it has to said did nothing to enthuse me. However in contrast the book opened my eyes to something I had suspected was lurking in my unconscious waiting to be discovered, inspired and ignited. In short this book inspired me to resign my post as manager and seek a position as a deputy manager with less responsibility and a little more time to study. The study was to be a professional qualification in Counselling. I was on fire and totally focussed on completely redesigning my life, turning it into a work of my own design. Some twenty plus years later I am working as a successful counsellor, coach and educator. I have my own business and work part time for a major educational institution helping to train the next generation of counsellors.
I make no apology for the potted history of my recent life; it was necessary to try and convey the truth about this small easily read book. It gives simple yet powerful information to those who seek to learn about spoken communication in a user friendly form. As other reviewers have intimated, this book really will improve your spoken communication and in addition the written word will improve as well.
This book may not inspire a life changing decision in your life as it did in mine, but it will in my opinion improve your life.
Good luck!
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8 of 8 people found the following review helpful
5.0 out of 5 stars Essential reading for all managers 23 Jan 2009
Although "People Skills" was first published in 1986, I feel obliged to review it as the principles and lessons espoused by Robert Bolton are timeless. In fact it is probably one of the most used books in my collection (I even have the paperback version covered in plastic and it's never far from my desk).

"People Skills" is not a book that one sits down and reads from cover to cover. It's a book where you might read a chapter that relates to one of your underused skills (such as assertion) for your own development, or when you are faced with a difficult situation (such as managing a critical conflict). "People Skills" covers all the essential communication skills such as reflective listening, assertion and conflict management. Not only does Bolton provide the theory behind these skills, but he also gives short scenarios and great practical examples of how each can be applied.

Described by the publisher as a "communication skills handbook", "People Skills" should be essential reading for every manager. In fact it should be the standard text for all "Management 101" courses and would add tremendously to the skill set of our younger generation by being used as a standard high school text. Don't be put off by this textbook description as it is highly readable and a must for all practising managers. Make sure you have a copy to refer to when next you are faced with that difficult "people" issue.

Bob Selden,
Author, What To Do When You Become The Boss: How New Managers Become Successful Managers
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23 of 25 people found the following review helpful
Format:Paperback|Verified Purchase
I am disabled through mental ill health. I have paranoia and depression. However so much of this was due to not having friends. I always thought that this was just an elusive skill I did not have and never would. The isolation would lead to my mind playing tricks on me and eventually to sectioning under the mental health act.

This book gives a simple recipe for removing the barriers we put between ourselves and others to protect ourselves when bullied in childhood and never removed. The most important thing I feel other people need to like you are paraphrasing content, reflecting feeling and not lapsing into playing psychiatrist with others no matter how tempting it is. These amongst many other methods are taught in the book.

I have spent my life learning engineering and software coding skills. What a delight it is to find a straight forward book on an effective syntax of communication with fellow humans instead of machines. It is so much more enjoyable and ultimately employable as well.

Thank you.
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Most Recent Customer Reviews
5.0 out of 5 stars Five Stars
Perfect thanks
Published 29 days ago by Em
5.0 out of 5 stars Would Recommend
A very comprehensive book that just makes sense, it can be a bit hard going in places, but worth sticking with as it has some very good information and sticks with the facts. Read more
Published 6 months ago by J. Bruce
2.0 out of 5 stars Inaccurate Description
I ordered this book after reading that it had minimal internal marking.
The book was in good condition but it was also full of highlighting.
Published 6 months ago by Shaolinhero
5.0 out of 5 stars Help for people who have difficulty with communication in...
I have used this book for many years. Initially in my own training as a psychotherapist, and also as an aid to my own communicating ability. Read more
Published 7 months ago by Patricia Brandwood
5.0 out of 5 stars PEOPLE SKILLS
Published 10 months ago by Fiona Gates
2.0 out of 5 stars Too wordy and too american !!
It's OK if you want to delve into the problems of communication and understanding your myriad faults but it's much too wordy and aimed primarily at an American audience ( American... Read more
Published 11 months ago by David H J Ashdown
5.0 out of 5 stars Brilliant guide.
I bought this as a new year's resolution type thing, to be more tolerant with people and try to understand more. So far, absolutely brilliant........... Read more
Published 16 months ago by Miss Sarah Murray
1.0 out of 5 stars Annoying
Well according to the first section of this book 'One does not become fully human without interaction with other human beings. Read more
Published 19 months ago by Note - Ice
5.0 out of 5 stars Still brilliant
Although nearly two-decades old, the advice in this book is excellent. I can't stress how helpful it has been in working myself out a bit more, and improving my working and... Read more
Published 19 months ago by Kieron
5.0 out of 5 stars Best book on communication and relationships
What it is:
This is THE book on communication and relationships. It's short, well written and to-the-point. Read more
Published 21 months ago by Offwhite
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