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Penguin Writers' Guides: How to Write Effective Emails [Paperback]

R. L. Trask
3.2 out of 5 stars  See all reviews (4 customer reviews)
RRP: 8.99
Price: 8.54 & FREE Delivery in the UK on orders over 10. Details
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Book Description

30 Jun 2005 Penguin Writers' Guides

The Penguin Writers' Guides series provides authoritative, succinct and easy-to-follow guidance on specific aspects of written English. Whether you need to brush up your skills or get to grips with something for the first time, these invaluable Guides will help you find the best way to get your message across clearly and effectively.

Many of us are spending more and more time using emails, especially at work. This practical guide steers you through all the basics and 'netiquette' of emailing strangers, business contacts and colleagues: from setting up an email account, presentation and formatting of your emails to how to avoid offensive blunders and the legal issues surrounding this kind of writing. It offers indispensable guidance for simple and direct writing - including cultural differences, appropriate language and common pitfalls - so that your emails give the best possible impression.


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Product details

  • Paperback: 224 pages
  • Publisher: Penguin (30 Jun 2005)
  • Language: English
  • ISBN-10: 0141017198
  • ISBN-13: 978-0141017198
  • Product Dimensions: 1.3 x 11 x 18 cm
  • Average Customer Review: 3.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 593,406 in Books (See Top 100 in Books)

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Product Description

About the Author

RL Trask was born in western New York State in 1944. Having come to England in 1970, he obtained his Ph. D. from the University of London in 1983. He taught linguistics at the University of Liverpool from 1979 to 1988, and then at the School of Cognitive and Computing Sciences (now the Linguistics and English Language Department) at the University of Sussex. His special interests were historical linguistics, grammar and the Basque language. He wrote a number of books, including A Dictionary of Grammatical Terms in Linguistics, Language Change, Language: The Basics, The Penguin Guide to Punctuation, The Penguin Dictionary of English Grammar and Mind the Gaffe. How to Write Effective Emails is sadly his last book for Penguin as he died in 2004.

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Customer Reviews

3.2 out of 5 stars
3.2 out of 5 stars
Most Helpful Customer Reviews
3 of 3 people found the following review helpful
4.0 out of 5 stars Good mesages, but not very well laid out. 10 Oct 2009
Format:Paperback|Verified Purchase
Some really good messages in this book. Even as a very competent IT-orientated person, I learnt quite a number of things from this book like
a) the importance of spending time on your message because otherwise why should others put in their own effort if what you have done is sloppy
b) the importance of subject headers and plugging in the message you're trying to convey
c) lots more... too numerous to mention.

Whilst it could have been written better (in terms of layout/structure eg bullet points, bold fonts for key messages) it is nevertheless an easy book to read. I think I read it over two days but be prepared to get out your highlighter to mark those key messages for you.
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1 of 1 people found the following review helpful
4.0 out of 5 stars Useful 25 Dec 2007
By Phil
Format:Paperback
I found this book very useful, some if it is quite basic but overall it explains some useful tips regarding email etiquette which may not be obvious to everyone.
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1 of 2 people found the following review helpful
3.0 out of 5 stars The process of emails, not their contents 6 April 2011
Format:Paperback
A good enough overview of what email is and how best to write one and send it. But not detailed enough on what to put into your emails, and how best to phrase different types of emails. The overarching principle is one of "spend as long writing and reviewing your emails as you would expect of someone to read it", and avoid various short hands and informalities. And in fact the book does feel like a one idea thing that is really an essay in length padded out so it can be sold as a book. In spite of saying that the book is not about the computer technology of emails there are a couple of chapters devoted to email readers and things like setting font sizes, which I'm sure are there just to pad it all out in length.

I wanted something that helped me compose the contents of the emails I need to send, and this doesn't cover that at all. It is more about the structure and format of the emails, and not specific content. So while the recommendations are good, they are very generalist and non-specific. Apart from the "review before sending" action, there was nothing else useful I took away from this that I could act upon.
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0 of 1 people found the following review helpful
2.0 out of 5 stars worthless 1 Jan 2014
Format:Paperback|Verified Purchase
no words can describe this crap.it adresses people who are totally rookies and they dont know how to turn on and off a computer.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 2.3 out of 5 stars  3 reviews
2.0 out of 5 stars Simple, but for people who have seldom used e-mail 6 Aug 2013
By Niklas Pivic - Published on Amazon.com
Format:Paperback
Very simple, this is no "The Elements of Style". Instead, it is a simple to understand, straightforward book written for people who have seldom used e-mail. Also, it is slightly outdated in 2013, for instance where it notes which characters can or cannot be used in "mailers" (=e-mail software).
4.0 out of 5 stars Useful 25 Dec 2007
By Phil - Published on Amazon.com
Format:Paperback
I found this book very useful, some if it is quite basic but overall it explains some useful tips regarding email etiquette which may not be obvious to everyone.
0 of 1 people found the following review helpful
1.0 out of 5 stars Horrible 12 Mar 2007
By Asher Rappaport - Published on Amazon.com
Format:Paperback
This book was horrible, should you actually need to set up your an imap or mail account and need to learn the very basics of writing emails then this is your book. If you are looking for more do not get this book.
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