- Paperback: 288 pages
- Publisher: Radcliffe Publishing Ltd (30 Jun 2003)
- Language English
- ISBN-10: 1857759249
- ISBN-13: 978-1857759242
- Product Dimensions: 24.2 x 17 x 2 cm
- Amazon Bestsellers Rank: 2,375,211 in Books (See Top 100 in Books)
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Synopsis
This book explores how to place "patient as consumers" to facilitate good patient care. It provides a coherent account of how customer, supplier and demand, and supply relationships work in the NHS. It also looks at the principles of good medical care and describes the approaches that could be taken to offer a credible and realistic agenda for change. This book is aimed at policy makers and shapers, commentators, health academics, patient advocacy groups and journalists, as well as healthcare managers and clinicians with management responsibilities.
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